Data Quality Assurance Manager

Collaborate with department subject-matter experts to determine additional knowledgebase needs, refine labeling criteria, and ensure the highest standards of data qualityGather large datasets including text, images, and audio. Organize information in a digestible formatTag, annotate, and organize data to better help the AI learn patternsProvide ongoing testing of the AI to confirm accuracy, create processes to identify knowledge base deficienciesOversee the collection, management, and quality assurance of information across multiple departmentsCoordinate with data governance team, ensuring compliance with data privacy regulationsCollaborate closely with IT and operations to align data strategies with organizational goalsAnalyze data to identify usage trends and feedback for improving knowledgebase responses  Utilize visualization to provide clear insights and provide actionable recommendations in collaboration with the Business Intelligence teamTranslating technical findings into easily understandable language for non-technical audiences