The Concierge is responsible for providing Forbes 5 Star service and be able to proactively anticipate the needs of our Wynn Las Vegas guests. Concierge are committed to providing personalized services of the highest level including but not limited to restaurant reservations, show tickets, transportation, shopping, spa & salon services, golf, amenity and courier requests. The Concierge is held to a strict code of ethics and will always base their recommendations with the guest’s best interest in mind. 
Responsible for maintaining the Wynn standards of service to guests and coworkers at all times while taking great pride and fulfillment from crafting a great guest experience.
Ensures all guest interactions are in accordance to Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.
Resolves guest issues within limits of authority and empowerment.
Ensures the Wynn standards of cleanliness and appearance for all areas. 
Maintains a safe and pristine work environment at all times. 
Works with safety as a priority, and follows department and company safety standards.
Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. 
Able to exhibit exceptional, detailed knowledge about local shopping, entertainment, dining and business venues, as well as special local events.
Attends required training classes and incorporates knowledge gained into daily work practices.
Looks for opportunities to assist peers, guests, other departments or leaders at all times.
Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
Willingness to maintain the highest level of confidentiality regarding guests and staff.
Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues.