Butler Supervisor - Villa Services

The Villa Services Butler Supervisor is responsible for maintaining the daily operations in the Department and overseeing the staff of Butlers, Runners, and Coordinators to provide prompt, personalized service in the most efficient way.  The Supervisor communicates and works closely with Housekeeping, Engineering, Casino Marketing, Front Office, Front Services, VIP Services, and Food and Beverage operations to provide the highest level of service to our most elite clientele.  The Supervisor promotes a fun, positive, and innovative work environment by proactively seeking new ways to “WOW” our VIP guests and works together to improve operational efficiencies.Job Responsibilities:Performs all job responsibilities of line level staff to include Butlers, Runners, and Coordinators at any given time.Creates and adjusts the daily shift schedules depending on the business demands.Perform rounds of Butler stations to verify proper safety and health code compliance and ensure guest service standards are being met on a daily basis.Focuses on key drivers of employee engagement and guest satisfaction.Coordinates with all levels of management to maintain the highest level of guest service standards.Responds to guest and team member’s requests; devising intelligent solutions to challenges while supporting the departmental business plan and budget.Ensures staff is equipped with all tools to serve the guests’ needs.Assists in maintaining all inventory, equipment, administrative supplies and any necessary items within the department.Readily assists with employee payroll questions, vacation and other benefits tracking, as well as maintenance of applicable licenses and work cards.Responsible for managing line level staff and effectively managing many personality types. Implements a calm environment when under pressure.Responsible for conducting meetings with staff and disseminating appropriate communication when necessary.Responsible for providing support to the Assistant Director and Director of Villa ServicesProvides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.Must be able to effectively deal with internal and external guests, some of whom will quire levels of patience, tact, and diplomacy. Responsible for addressing guest issues. Communicates, promotes and exhibits professional verbiage with guests and staff over the telephone, email, and in person.Actively assists the Management team with development of service training to enhance the guest experience.Assists management with conducting employee performance evaluations, and overall development of all staff to include mentoring, coaching, progressive discipline, and conflict resolution.Assists in the recruitment and hiring process by conducting interviews with management team.Takes full ownership of operational decisions in the absence of the Director or Manager/Assistant Director.Maintains a complete knowledge of industry through continuing education and training.Responsible for maintaining the Wynn standards of service to guests and staff at all times in addition to upholding the standards of cleanliness and appearance for all areas.Works with safety as a priority and follows department and company safety standards to include health code compliance.Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the resort and amenities.Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. Attends required training classes and incorporates knowledge gained into daily work practices.Looks for opportunities to assist peers, guests, other departments or leaders at all times.Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.Awareness of guest experience at all times, smiles and makes eye contact, and communicates professionally.Is an active member of the Hotel Division management team.Performs all other job related duties as assigned.