Guest Experience Center Agent / Inside Sales

EchoPark Automotive is hiring an Inside Sales Representative (Guest Experience Center Agent) to work remotely between 12 pm and 9 pm Pacific time. The Guest Experience Center is responsible for answering inbound calls, chats, internet leads and explaining to guests our sales process and ultimately setting an appointment at one of EchoPark’s dealerships. As a member of our Guest Experience Center team, you will help our guests understand how we are changing the vehicle purchasing process, making it simple, fast, and fun! You will begin your new career at EchoPark with 3 weeks of dedicated (paid) training and development. Our comprehensive sales training includes product training, sales skills training, communication skill,s and training on how to navigate our internal software systems.What You Will Do:Working from home,  12 pm- 9 pm PST.  This will be a full-time position, 40 hours per week, and includes working every other Saturday and at least 1 Sunday shift per month. Sunday shift is always 7 am-3 pm PSTBuild rapport with guests and assist through personality and relationship sellingAssist guests through inbound and permission-based outbound calls by utilizing relationship-based salesExercise the intuitive ability to understand guests' needs and match those needs with company inventorySet appointments for guests based on their time, location preference, and vehicle needsContinually improve and be receptive to coachingPractice efficiency, and handle call volumes knowledgeably while still providing excellent service.Answer guest’s questions accurately, openly, and honestly.