OPPD is seeking dynamic Corporate Security Operators! The Corporate Security Operations Center (CSOC) Operator, under limited supervision, is primarily responsible for staffing shifts on the 24/7/365 CSOC watch floor. Operators support critical infrastructure protection compliance through `eyes on the glass physical security systems monitoring and initial handling of incidents. Operators provide security service support to OPPD personnel and operations through the timely identification, analysis, and response to alarms and calls for service related to security matters. Operators continually maintain situational awareness and coordinate with support personnel to resolve incidents. This role is the `front-line position performing critical monitoring, analysis, and reporting from event triage to incident escalation. CSOC Operators serve as the day-to-day end user of OPPD security systems to include access control systems, intrusion detection systems, and video surveillance cameras along with environmental monitoring and mass notification systems. Additional daily duties include:
Prepare incident reports and log shift activity,
Monitor and identify security issues - assist to resolve issues and coordinate with internal teams for remediation,
Dispatch, guide, track activity, and complete status checks on contracted and mobile security personnel,
Activate Quick Reaction Checklists (QRCs), follow established processes and procedures, and make appropriate notifications when security events occur
Monitoring and Response:
Monitor Corporate Security systems, OPPD environments, and local/national news media for active alerts and critical event information that has the potential to negatively impact business operations.
Physical Access Control Support
Provide after-hours/emergency addition/removal of individual access authorizations as directed by designated management authority
Service and Support
Establish and maintain effective working relationships with team members and business partners
Documentation
Develop and maintain knowledge of pertinent policies, procedures and protocols including regulatory and compliance agency requirements
Qualifications
Required:
High school diploma or equivalent
No record of felony convictions
Use phone, email and internet for communications
Must be able to work independently and under limited supervision
Valid driver's license
Preferred:
Associates Degree
Experience working in a call center, dispatch center, alarm monitoring center, security operations center or cyber network operations center
Experience performing under stressful and emergency conditions
Experience using multi-channel radio for communication
Ability to multi-task effectively, rapidly assess various situations and respond per procedure
Strong customer service and interpersonal skills, including the ability to communicate clearly and professionally, both verbally and in writing with others at all levels of the organization
Adaptable and willing to learn new systems/services as processes and technology change on a regular basis
Closing Statement
Local 1483: Step 1 - $21.50At Omaha Public Power District , we're passionate about three things: power, the people who make it, and the people who rely on it. WE ARE: Where the Light Starts. OPPD is the 12th-largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties. WE¿RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future. OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are wherever you are and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well. Org Marketing Statement EOE: Protected Veterans/DisabilityHow To Apply Apply online at www.oppd.com on or before February 27, 2024 Recruiter: Patique Collins - [email protected] #LI-PC PLEASE NOTE - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff.