The Department Manager is a key operations link between the organization, drivers, and customers. The Department Manger oversees a specific department (Feed or Live Haul) and coaches and mentors a group of experienced drivers and achieves specific customer service and key company goals. The Department Manager will coordinate and communicate with customers related to the fleet activity to maximize utilization of drivers and company assets. May engage in planning activities as well with customer engagement.
Benefits
Pay Range: $49,649.60 - $77,923.79
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long-Term Disability, Health Savings Account, Life Insurance
Paid Time Off & Holidays
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Responsibilities
Manage Dedicated Fleet of Professional Drivers-monitoring performance, attendance, safety and quality.
Monitor, direct and dispatch all transportation activities within the assigned department.
Responsible for Service Failures (Driver, Dispatch, Planning), Communication, Equipment, Utilization, Driver Turnover, Fuel (MPG, out of network, idle time of equipment, out of route miles), Safety (Safety Initiative, Accidents, Worker’s Comp, Random Drug), Maintenance (PM Services, Equipment Inspections)
Maintain Customer Relations through excellent communication and client visits.
Daily Updates to Position Control spreadsheet
Review and issue coaching in correspondence with the Lytx cameras
Track and manage attendance, time off and home time requests in accordance with departments expectations.
Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover.
Receive ETAs and PTAs and manage throughout the day.
Receive confirmations of load assignments.
Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver.
Monitor and trace loads so that follow-up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.
Work with other internal departments to resolve customer or company issues when necessary.
Follow established procedures and best practices to ensure consistency and quality.
Manage Driver PM Schedules for both tractor and trailers
Assist drivers with payroll needs, Advances, Fuel issues
Qualifications
Proficient use of Microsoft Office Products
Must be able to effectively communicate verbally, in writing, and electronically
Knowledge of DOT regulations and Driver HOS necessary
Ability to work in a fast paced and always changing environment
Ability to manage people effectively
Ability to be self-motivated and work unsupervised
High School Diploma or equivalent
Valid CDL (when applicable)
Leadership experience preferred
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor
Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.