Job Title:Salesforce Developer-Einstein BotJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.This is a Salaried Full-time-REMOTE position.Responsibilities:
Salesforce Developer for Service Cloud with deep chatbot experience.
The ideal candidate will have Salesforce Service Cloud experience with numerous enterprise project deployments.
You will also have experience implementing Einstein Bots and other chatbot technologies.
Your experience covers a strong knowledge of Salesforce ecosystem, and business acumen, processes, agile methodology, data management and integrations to meet client goals
Qualifications:
A proven Salesforce professional with multiple full lifecycle Service Cloud implementations and have 5+ years of experience working with Salesforce
Strong chatbot knowledge and integrations with other systems
Proven experience in overseeing the technical direction, development, and implementation of Salesforce software solutions
Ability to configure and customize Service Cloud components, including cases, knowledge base, workflows, and reports, to optimize customer service processes.
Ability to comprehend client requirements and provide the technical solutions
Effectively work with other developers to accomplish Salesforce project deliverables
Experience in Apex, Lightning and Lightning Components development
Strong knowledge of AGILE/SCRUM Processes
Multi-technology background
Education:
Bachelor’s degree in computer science, or related field or equivalent experience
Salesforce.com Certified Administrator
Salesforce.com Certified Platform Developer I
Salesforce.com Certified Platform Developer II, preferred
Service Cloud Consultant certification would be an asset
#ConcentrixCatalystLocation:USA, NE, Work-at-HomeLanguage Requirements:Time Type:Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites:English (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf)Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf)To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .