ELM Utility Services, with over 1000 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering an excellent compensation and a comprehensive benefits package.
Main Responsibilities:
Taking Customer Service and Driver’s Hotline calls
Scheduling appointments for meter inspections
Enter and dispatch damages and emergency call outs
Review after hours call log
Audit to ensure accurate billing defined per contract
Meet weekly/monthly invoicing deadlines
Assist in damage report compilation and submission
Respond to questions and requests from damage representatives and field personnel
Provide support for other departments as needed
Other duties as assigned
Minimum Education/Experience:
- High school diploma or equivalent education
- Previous Customer Support Services/Invoicing experience
Competencies:
- Attention to detail & a customer service mindset required
- Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
- Exhibit polite and professional communications
- Problem solving/analytical
- Self-starter
- Dependable
- Good time management
- Adaptable
- Be a team player
Pay & Benefits:
- Hourly DOE
- Medical, Dental, Vision, FSA/HSA, and Life Insurance
To apply for this position, please send cover letter and resume to [email protected].