Job Details

ID #45254314
Estado Montana
Ciudad Kalispell
Tipo de trabajo Full-time
Salario USD Wage Competitive wages, DOE - Excellent benefits Wage Competitive wages DOE - Excellent benefits
Fuente Montana
Showed 2022-08-28
Fecha 2022-08-26
Fecha tope 2022-10-25
Categoría Sistemas/redes
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IT Technician - Pluss Software LLC

Montana, Kalispell, 59901 Kalispell USA

Vacancy caducado!

We are looking for an experienced IT Technician to join our team. As a part of Pluss Software LLC's IT support team, you will be responsible for the installation, troubleshooting, and support of both software and hardware solutions. You will also be responsible for managing both internal resources and customer systems. You will respond daily to new and diverse customer problems and requests and will be responsible for finding solutions to match their needs.

We have a fast-paced and demanding work environment and as an IT technician you will need to be self-motivated, creative and proactive. You should have good people skills as well as excellent problem solving skills. As you work closely with management, the operations team, product development, and the rest of the support staff, your ability to stay busy and on task and to demonstrate a strong work ethic will be important.

This position is for FULL TIME, ON-SITE EMPLOYMENT, but we do temporarily allow for local remote work due to covid-19.

Schedule:

Full Time: M - F. Typically 8AM - 5PM

Compensation:

Wage : Competitive wages, DOE

Primary Responsibilities:

Install and troubleshoot Pluss Software LLC's software solutions

Setup and deploy hardware solutions to customers

Remote management, maintenance, and updates of deployed hardware and software solutions.

Setup, maintain, and troubleshoot customer printing configurations

Troubleshoot common network solutions.

Setup and service payment processing solutions

Requirements:

Experience/Skills:

Extensive experience with modern Microsoft operating systems ( Windows 10+, Windows Server 2016+)

Experience as an IT Technician or related work experience

Experience with building, configuring, and troubleshooting PC computer hardware

Strong diagnostic, troubleshooting, and problem solving skills

Strong communication skills

Strong organizational and time management skills

Good knowledge of internet security and data privacy principles

Good working knowledge of modern networking, TCP/IP communication, routing and internet communications.

Additional Desired Skills and Experience:

Experience/Skills:

Experience with payment processing hardware and software

Experience with Point of Sale systems

Experiencing servicing and supporting business software installations

Experience with modern cloud computing services (Microsoft Azure, Amazon AWS)

Experience with help-desk software solutions and VOIP systems

AA Computer Science or Equivalent Experience

Certifications A+ / Net +

Success factors/job competencies:

Action Oriented & Drive for Results: Enjoys working hard; is action oriented and full of energy for the things seen as challenging; not fearful of action with minimum of planning; seizes opportunity to drive business objectives forward. Can be counted on to meet or exceed goals successfully; is consistent in performance and strives to be a top performer; very bottom line oriented; steadfastly pushes self and other for results. Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Critical Thinking & Continuous Development: Can effectively cope with change; can shift gears comfortably; ability to synthesize objectives across the organization and take appropriate action without having the total picture; isn't upset when things are up in the air; can comfortably handle risk and uncertainty. Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Deals with concepts and complexity comfortably; capable, and agile. Applies new learnings to enhance productivity and quality of the work without prompting. Seeks and applies efficiencies in day-to-day work, constantly improving and streamlining processes to achieve company objectives.

Communication & Relationship Building: Has the ability to perceive reactions via non-verbal signals of others, reason with others to promote thinking and cognitive activity, understand drivers of decisions by interpreting the cause of other's reactions and what it may mean, and manage relationships by working collaboratively to reach the best outcome for the company. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Actively and consistently seeks to work cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results. Serves as a collaboration catalyst that motivates others to want to collaborate as well.

Benefit Information:

Fullsteam and its Family of Companies offers a competitive wage as well as major medical, dental, vision, 401k with match, paid holidays and personal time off, employer paid short term disability and a life and accidental death and dismemberment policy. Other employee paid supplemental insurances offered.

Physical demands and work environment:

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 15 pounds.

EEOC & ADA Statement:

Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check.

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Vacancy caducado!

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