As the RTV / Customer Waiting and Receiving Clerk you will handle dual and complimentary roles. As an RTV / Customer Waiting Clerk are responsible for handling returned merchandise in a timely and appropriate manner as a first priority and as receiving clerk for the balance of the workday. Based on the vendor buying agreement of the product returned, the RTV clerk communicates with appropriate store contacts (both internal and external) to expedite movement of product either for return to vendor, warranty repair or replacement of product. The RTV clerk processes the items through appropriate systems to ensure correct inventory and customer satisfaction. The RTV clerk maintains records as well as communicates directly with customers as needed to ensure excellent experience. A keen eye for detail and strong organizational skills combined with good working knowledge of computer programs and entering data are integral to this position. This position also requires adequate physical strength and adherence to safety guidelines to safely move and ship products. As a Retail Receiving Clerk, you will assist in receiving, storing and delivering inventory and supplies, maintaining inventory control, and doing the required recordkeeping.
Key Accountabilities:
Maintain clear and complete records of all contacts to ensure RTV process is effectively run and records available for clear customer communication
Ensure prompt action is taken to reduce wait time for product both for customer warranty repair and sales floor product.
Assist in inter-store transfer process to ensure proper finishing of transfer process.
Verify accuracy of shipments by sorting, counting and comparing description and style numbers with information on packing slip and purchase orders: record and report any discrepancies or damage
Teamwork oriented with the ability to work in a learning environment
Drive to meet and exceed performance expectations
Maintains awareness for unsafe conditions in work area and reports any conditions that are not correctable to supervisor immediately
Strong sense of pride and responsibility for the maintenance of department areas
Load and unload delivery truck by hand or by use of hand truck
Skills Summary:
Ability to work individually and as a team and demonstrating an enthusiastic and positive attitude
Ability to perform basic math skills
Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new Willingness to follow established safety procedures and techniques to perform job duties procedures
including lifting, carrying
Ability to communicate effectively and professionally with vendors, customers, peers and management
The ability to lift up to 50 pounds, and the willingness to get the job at hand done
This position does not have a remote worker option.
Adherence to all company policies and loss prevention control and compliance procedures
Physical Requirements:
Must be able to perform extensive standing, walking, lifting and carrying heavy weighted materials up to 50 lbs. Requires the ability to bend, twist and reach repeatedly throughout shift
Payroll band 3-4 ($16.50-$18.50/ hour) 4-5 days a week, 36-40 hours Monday-Friday