Job Summary:
Responsible for greeting and seating guests for the dining room. Oversees dining room and acts as goodwill ambassador to guests.
Essential Functions:
Must be willing and able to:
Master functions outlined in HOST/HOSTESS job description
Anticipate needs of scheduled special parties
Communicate seating needs to service, bus and other host staff
Complete all side work when and as assigned
Master the restaurant’s POS
Perform comp and void procedures on the POS
Perform server readings on the register according to standing operating procedure
Check to ensure that all server and busser side work has been completed as assigned
Train and educate host staff in standing operating procedure
Assign service staff workstations if requested to do so
Requirements
Qualification Standards:
Prefer a minimum of 2 years full-service restaurant Maitre D’ experience or the equivalent. Must have accurate mathematics skills. After training, must be able to pass an exam in English with 90% or better in each of the following:
Menu and specials
Wine list
Liquor list and specialty drinks
Liquor liability laws and knowledge
Restaurant layout including table numbers and station numbers
Must be willing and able to:
Meet personal schedule requirements punctually
Be warm, sincere, outgoing in personality
Relate to guests with appropriate sense of humor
Maturely interact with guests as goodwill ambassador
Remember guest details (names, faces, important information)
Provide a persona compatible with established image of restaurant
Respond to the needs of difficult guests with patience and courtesy
Stand for long periods of time while on duty
Move safely throughout all areas of the restaurant
Work amidst noise in confined crowded space
Work with and account for large sums of money
Move chairs, transport high chairs and/or booster seats to tables when necessary.
Work nights, weekends and holiday
Equal Opportunity Employer