The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires. The Resort at Paws Up is seeking a Spa and Wellness Manager to add to our team. The Spa & Wellness Manager provides leadership, management, and supervision of the spa and wellness programs for all guests and employees at The Resort at Paws Up and the green o. The Spa & Wellness Manager is a strategic leader who excels in crafting and managing a vision with creativity for our team to improve wellness, optimize merchandise and treatment selections, and to uphold the Resort’s Standards and Values. The Primary Functions are:
Expand the Spa and Wellness program to support The Resort at Paws Up and green o initiatives, enhance guest experience, team member development, retention strategies, and operational excellence.
Hire, trains, and supervises Spa and Wellness team members including recognition, coaching/counseling, and corrective action. Effectively advises in hiring, promotions, wage adjustments, and terminations.
Creates an environment which motivates team members to collaborate, learn, perform, and develop their skills. Develops a high-performing team through thoughtful professional development, effective timely performance assessments, and productive workflow processes.
Schedule and communicate with guests via phone, in-person, and Resort App messages promptly and accurately.
Identifies and provides feedback on objectives and assesses performance and service excellence.
Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member concerns.
Oversees ongoing development and positioning of Spa and Wellness offerings in terms of overall concept definition, philosophy, and treatment & menu offerings. Reviews and refreshes Spa product offering in line with current guest and industry global trends.
Maintains high-performance work environment and provides leadership throughout areas of responsibility to ensure optimum internal and external partner relationships.
Responsible for inventory and revenue related to spa and wellness services, retail, and spa facilities.
Monitors and ensures all Spa team members are properly trained to adhere to health and safety regulations from the Health Department, as well as industry-specific regulations for health, safety, and cleaning and sanitation.
Oversees cleanliness, health, and safety of all spa facilities and retail area for professional spa products.
Performs other duties as assigned to support the efficient operation of the department and The Resort.
Looking for Team Members with:
Bachelor’s Degree in related field preferred.
Minimum 2 years management or leadership experience, preferably in a luxury spa or resort environment.
Must have hands-on knowledge of retail/spa systems.
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
Spa Wellness and Management Certification preferred.
Certificate or experience as a Yoga Instructor or Wellness Provider preferable, but not required.
Licensure or experience as a Massage Therapist preferable, but not required.
Strong verbal/written communication, interpersonal, and analytical skills
Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
Has a friendly and professional manner under periods of high demands and with guest, team members, and management
Valid State Driver’s License with two years of driving experience
Team Members can look forward to:
PTO
Referral Bonus
Medical, Dental, Vision
Life Insurance, Long Term and Short-Term Disability
401K with match
Opportunities for career development and advancement
Carpool reimbursement $5-$20/Day
Complimentary Lunch Provided
Employee Discounts on Merchandise
Check it out for yourself!
https://youtu.be/FvGzdXJubf8The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.