The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires. The Resort at Paws Up is seeking a Food and Beverage Communications Agent to add to our team. As the Communications agent you will communicate with the guests and team members across the resort. You will answer all food & beverage questions via The Paws Up app or through telephone. You will also grow to have a knowledge of all menus and food & beverage items and be able to time manage In Home Dining orders and reservations. You will assist the culinary team meets proper ticket times for In Home Dining orders and reach out to guests to confirm Dining reservations, dietary restrictions as well as special occasions. This position starts at $20 an hour and goes up from there depending on experience. The Primary Functions are:
Assist in opening duties associated with opening the restaurant
Organize food items to be run
Communicate with Chef to ensure dishes are complete and ready to be run
Ensure that plates are cleaned and polished for service
Clearly communicate with other runners to deliver food properly
Always work in a safe, efficient, and professional fashion
Prepare a set up workstation and all tables in a timely manner
See to all guest needs in a timely manner
Be professional always in your dealings with guests, co-workers, and management
Know the sequence of service and follow it each time when approaching a table
Prepare tables with special attention to sanitation and presentation
Answer questions pertaining to the Restaurant menus
Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations, and specials; Communicate food restrictions to Food & Beverage and Culinary team
Check food before serving it to guest to ascertain that appearance, temperature, order and portions are correct
Follow Up with In-House guests about dining plans and reservations
Ensure confidentiality of guests before and throughout their stay
Assist with guest service issues accurately and promptly; Communicate effectively with Restaurant Manager to assist
Maintain up-to-date awareness of Resort information and amenities
Work in collaboration with other teammates to deliver guests expectations
Maintain a clean, organized dining room and workstation
Perform opening and closing duties
Maintain table settings, cleanliness and service throughout the course of the meal
Follow all company and safety and security policies and procedures
Looking for Team Members with:
High school diploma, GED or vocational training or job-related course work
Minimum 1 year of experience in the food & beverage industry, preferably in a resort or fine dining setting
Basic culinary knowledge
Knowledge of world class hospitality and service
Valid Food Handler’s License
Valid State Driver’s License with two years driving experience
Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
Has a friendly and professional manner under periods of high demands and with guest, team members, and management
Team members can look forward to:
$250 Referral Bonus
Employee lunch provided
Employee Assistance Program
Employee discounts on merchandise
Carpool Reimbursement $5-$20/Day
Opportunities for career development and advancement
Check it out for yourself!
https://youtu.be/FvGzdXJubf8
The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.