Bridgercare is hiring a Patient Coordinator!
Are you looking to work in a forward-thinking, positive environment? Bridgercare is seeking a adventurous, detail-oriented person to support quality reproductive and primary health services including family planning, breast & cervical cancer screening, Teen Clinic, colposcopy, and LGBTQ services. The position is 4 days per week.
POSITION SUMMARY
The Patient Coordinator is part of the team that is the first contact and public face of Bridgercare clinic for the community members we serve. Patient Coordinators provide patient support functions in the front office to support Bridgercare’s mission according to Title X guidelines. In that role, they are in interaction with all members of the Bridgercare staff to help ensure coordination of medical services, behavioral health and all other facets of the organization. The Patient Coordinator is under the direct supervision of the Patient Coordinator Manager.
POSITION RESPONSIBILITIES
Clerical Duties
Answer phones and distribute clinic information to help clients access needed services. Direct calls to appropriate recipients and take accurate messages.
Accurately enter patient demographic, billing, and clinical intake notes into electronic patient management systems.
Communicate with insurance companies to obtain benefit information for patient visits, assist billing department with billing and insurance related tasks as needed.
Participate in rotation of daily cash reconciliation and deposit preparation.
Clearly communicate with patients about fees, sliding scale, payment arrangements, and requests for donations. Referral of questions as needed to appropriate department.
Manage record requests, mail sorting, patient voicemail and patient birth control refill requests.
Listen well and offer professional support to patients experiencing high stress, intimate situations and events.
Manage record requests, medical records and patient communications in compliance with HIPAA.
Manage patient voicemail and patient birth control refill requests.
Perform financial intake of patients, including income assessment, fee level assignment, and verification of income and explanation of same to clients per Title X requirements.
Coordinate and work cooperatively with team members as well as independently.
Maintain a professional attitude and presentation.
Comfortably, respectfully, and calmly discuss sensitive issues with clients, including patient care circumstances for purposes of scheduling and triage, and assessment of patient income for sliding fees.
Gain familiarity with birth control, emergency contraceptives, other medications, and LARCs to assist in providing information of options, distribution and documentation.
Coordinate services for patients who speak limited English.
Build basic knowledge of the medical services that we provide to answer patient questions.
Participate in staff meetings and trainings (e.g., Title X, anti-racism, LGBTQIA+).
Be available to assist onboarding of new employees as they come to understand Bridgercare culture and operations.
Be a resource to colleagues for information in your area of expertise.
Other support tasks as assigned by Administration.
SKILLS AND ATTITUDES
Works effectively and sensitively with a diverse and limited resource population.
Works well in a team and shares responsibilities and duties. Asks for help and delegates as needed. Committed to communication and collaboration.
Sets priorities, is organized and a self-starter.
Is skilled with attention to detail.
Applies independent judgment to plan, prioritize and organize diverse work tasks and demands.
Communicates clearly, orally and in writing, and effectively navigates technology.
Treats staff, patients, and community members respectfully.
Works calmly and effectively under pressure. Juggles multiple priorities in a fast-paced environment.
Resolves interpersonal conflict in a straightforward and timely manner.
Identifies personal biases and actively works to ensure equitable treatment of all.
Is open to learning about trauma informed care.
Contributes to a positive, functional workplace culture.
Practices and models Bridgercare's Group Norms:
Listen to understand rather than listening to speak.
Make the covert overt.
Practice genuine openness to differences of opinion. Make no assumption of intent.
Extend grace for mistakes and learning.
Speak directly from your own perspective.
Be open, not attached to outcome.
Ensure everyone has the information needed; ask questions if you feel uninformed.
Slow down. Stop when communication gets knotted up.
Patient Coordinators can expect these things from Bridgercare:
Training that lasts the entire first year supporting increasing familiarity with the job.
Throughout this year, gaining knowledge and skill for working responsively with medical clients.
Learning on the job. Learning all the time.
Learning about Title X, the federally funded family planning program. For more information https://www.montanafamilyplanning.org/
Learning about contraceptives LARCS (long-acting-reversible contraceptive systems)
Learning about HIPAA (Health Insurance Portability and Accountability Act)
A broad range of information to learn and to convey to the public by phone or in person
Receiving support and training for learning and practicing Group Norms.
Variety – No two days are alike.
Active and healthy collaboration/teamwork among the Patient Coordinator team.
Colleagues who will be sharing information and learning alongside you.
An emphasis on clear and kind communication throughout the organization.
QUALIFICATIONS
High School graduate or equivalent.
Preferred expertise and recent experience healthcare preferred but not required.
Customer service experience preferred.
Efficient keyboarding and computer skills.
Commitment to family planning philosophy and goals, including: confidentiality, provision of service to people of all genders and teens regardless of ability to pay, and comprehensive options counseling for unintended pregnancy and referral per Title X guidelines.
Please include the following information when applying:
Short, three paragraph introduction in the body of the email or cover letter highlighting your interest in and preparation for this position. Clear, concise writing is essential for the position. Your email or cover letter will be the first sample of your ability to follow directions, your attention to detail and your personal introduction.
Resume (attach)
References (attach or provide if called for an interview)
Email cover letter/cover email, resume and references to Rachel Dooley at rdooley @ bridgercare.org.
You can find this full description at www.bridgercare.org/work-here.
Established in 1972, Bridgercare provides excellent, affordable reproductive and sexual healthcare and education in a safe, supportive, empowering atmosphere. Bridgercare provides reproductive health services that include reversible contraceptive methods, breast, cervical and testicular cancer screening, annual physicals for men and women, unbiased pregnancy testing and counselling, mental health screening and treatment, sexually transmitted infection (STI) screening and treatment, HIV testing, vaccination, colposcopy (cervical biopsy), LGBT-specific services, transgender hormone care, and other patient education and referrals. Bridgercare has an education program that includes Teen Peer Education groups offering educational workshops in schools, service agencies, adult education programs and family education programs. Education materials and curriculum are evidence-based, medically accurate, culturally competent and age-appropriate. Bridgercare also has a limited pharmacy license to better provide sliding fee prescriptions to low-income patients and continues to offer free counselling and enrollment services for the Affordable Care Act’s Marketplace and Montana’s Medicaid HELP Plan. Bridgercare’s programs and services focus on decreasing unplanned pregnancy and STIs while broadening the future prospects of men, women, and children. In doing so, Bridgercare continues to expand services to meet patient needs. More info at www.bridgercare.org.