Alpine Dental is seeking a friendly, professional, and organized Patient Care Coordinator to serve as the first point of contact for our patients two days a week (Wed/Thurs). This role is responsible for delivering exceptional customer service, managing patient scheduling, coordinating referrals, and helping ensure the office runs smoothly. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and has excellent communication skills.
Essential Duties & Responsibilities
Warmly greet and assist all patients and visitors upon arrival.
Answer multi-line phones promptly and professionally, directing calls and taking accurate messages.
Schedule and reschedule appointments according to office protocols; record all interactions in patient charts.
Check patients in and out, assist with registration forms, and schedule follow-up appointments or treatments.
Collect payments, post transactions, and refer patients to the Financial Coordinator when necessary.
Maintain a clean, organized, and welcoming reception area.
Monitor patient check-in times and coordinate patient flow for an efficient schedule.
Process referrals and follow up with specialists or other providers.
Provide interpretation support for clinical staff as needed.
Support the Office Manager and dental team with various administrative tasks as required. Good communication with the other Patient Care Coordinator.
Core Competencies
Attendance & Punctuality: Reliable, on time, and dependable.
Team & Culture Fit: Treats all patients and staff with respect; maintains a positive, professional attitude.
Communication: Clear, professional verbal and written communication; listens actively and responds appropriately.
Customer Service: Handles patient concerns with empathy and efficiency; maintains a solutions-focused mindset.
Job Knowledge & Skills: Proficient in Microsoft Office and dental office software; quick to learn new technology; maintains patient confidentiality.
Qualifications
Previous dental or medical front desk experience preferred but not necessary.
Strong organizational skills with attention to detail.
Ability to multitask and prioritize in a busy office setting.
Please send resume to Ethan