Overview & Mission Statement:
Steep Mountain is dedicated to serving fresh, expertly crafted loose-leaf tea in a positive, accepting, community-oriented gathering space. Our commitment to authenticity and integrity is mirrored in the care we have for our people, our community, and our planet.
Staff Attitude and Dynamic:
We have a small, family-size staff who work closely with one another on a day-to-day basis. Our Tea Tenders share in all responsibilities: drink making, customer service, and cleaning. We work fast and efficiently, with enthusiasm and a positive attitude.We take pride in making high quality tea drinks, and prioritize keeping our environment clean, safe and accessible for both customers and staff. We are respectful, friendly, and welcoming to our customers and to each other!
Tea-Tender Job Description:
Starting Wage: Starting base wage is $13 per hour, tips average $4-7 per hour (so total starting pay is $17-$20 per hour including tips)
Opportunity for a starting wage of $14 per hour DOE and availability
Shift Lead position also available after 3 months of employment that comes with a $1.00 raise
Raises: Wage increase of up to $0.50 per hour every 6 months (total $1.00 increase per year), based on performance review.
Requirements:
-All employees are expected to have a functioning cell phone. In addition to this, we ask that you’re able to access our two apps needed for work. GroupMe for our work group chat and communications, and Square for scheduling & covering/trading shifts.
-Employees are expected to check GroupMe messages and Square regularly. We send weekly updates about events, drink specials, learning videos, etc. & any changes that are happening in regards to procedures and schedules.
-Term of Commitment: We request that all employees try to be committed to work at Steep Mountain for at least 1 full year from date of hire. We do not hire seasonal positions – all our positions are year-round. Please be up front and transparent about your goals and your availability – we are looking for staff who can commit to at least 1 full year of employment from their date of hire in order to be prioritized as top candidates for the position, as the learning curve for memorizing all of the tea products and recipes confidently typically takes around 3-5 months. Length of commitment is not a make or break deal, but candidates with 1 year of availability will be prioritized.
Perks & Benefits:
● Complimentary shift drink while on shift
● Complimentary drink for one Family Member/Friend while on shift
● Complimentary one-ounce portion of Loose-Leaf Tea to take home weekly
● 25% Employee Discount on all food, merchandise, and brew-ware
Tea Tender Duties:
● Customer service: work with customers to inform them about the different teas we carry and answer questions that they may have about our tea and other products
● Cash register: take tea orders, conduct transactions with the square register
● Prepare tea drinks: develop an extensive knowledge of and palate for all of the teas on our menu and know how to properly prepare them
● Safely handle and serve food / baked goods / pastries
● Package loose-leaf tea into sealed retail bags
● Clean kitchen, prep areas, and customer seating area as per food code standards and store policies
● Complete monthly rotating cleaning tasks
● Bussing and Washing dishes
● General restocking of various in-house beverage supplies, merchandise, retail pouches, and brew-ware throughout the day
● Opening and closing cleaning/prep duties/cash register
Employment Basics and Expectations:
● Be reliable and dedicated, with a good work ethic, and have genuine care about the quality and integrity of your work
● Be available to communicate (via phone GroupMe and Square) with managers to assist with covering sta shifts in emergencies on short notice
● Be sociable, confident and enthusiastic about working with people in a customer service setting
● Be able to learn new skills, multitask, adapt quickly, and complete job duties eciently, accurately, with high quality and integrity
● Maintain a positive and constructive attitude in all aspects of your job, especially with customers and fellow employees
● Be able to eectively manage stress and perform duties correctly when it gets busy
● Have the stamina to work on your feet for a 6 to 8 hour shift (unpaid 30 minute break for shifts 8 hours or over, paid 15 minute breaks for any shifts under 8 hours)
● You must be interested in tea and be willing to try a variety of teas to be considered for this position