University Student Housing’s Associate Director of Building Services and Property Management is responsible for overseeing the division’s custodial and maintenance services; for ensuring that all facilities remain clean, safe, and functional; and for working in collaboration the University Student Housing Leadership team to maximize apartment occupancy and ensure that apartment communities are engaging, supportive, and conducive to student success.
Reporting to the Director, the Associate Director of Building Services and Property Management provides strategic leadership for the facilities maintenance and custodial arm of USH.
Oversee and direct the USH Facilities Maintenance and Custodial Operations:
Direct the planning of workforce needs for the custodial and facilities maintenance teams including training and development of staff; management and recommendation for budgets and financial resources; and recommendations for future operational efficiencies and improvements.
Work with the Director to identify long- and short-term priorities and associated USH facilities budgetary planning to ensure properly maintained buildings and grounds, and to ensure adequate funding is available for capital projects.
Ensure customer satisfaction by responding to and analyzing customer complaints, concerns and suggestions. Provides timely and appropriate follow through to ensure quality customer service to residents, tenants, and visitors.
Ensure that systems are in place and are assessed regularly to provide the best experience for all residents and visitors. Systems to include: custodial and facilities maintenance operations, human resources, sustainability initiatives, and budgets/financial activities. Ensures compliance is being maintained in accordance with policies and procedures of associated systems.
Conduct regular and thorough inspections to ensure housing facilities, transportation surfaces, and grounds are maintained at the expected level of quality, operation, and safety.
Direct the administrative functions associated with managing the operations inclusive of policy creation and review, payroll, key inventory/access control, ad-hoc reporting in various applications, analyzing of data to assist with guiding directions of resources etc.
Manage a variety of fiscal management activities including invoicing and billing for the areas, compliance with purchasing rules, regular reporting, inventory, contracting for services and equipment etc.
Manage safety and security efforts related to facility operations such as Clery Reporting, the preventative maintenance program, and work on various relevant campus committees, cameras, vandalism response etc.
Responsible for the direct supervision, training, and evaluation of 1 Custodial Supervisor II, 1 Maintenance Supervisor II, 1 Maintenance Coordinator, and the indirect supervision of two custodial teams consisting of 50 full time team members, up to 7 part-time team members, and a 20+ student/short term worker staff. .
Develops and encourages a team culture with expectations for open communication, mutual respect, professional growth, excellent customer service, accountability, safe operations and high quality of work.
Oversee the training of hall and apartment live-on staff in the areas of facilities/maintenance emergency response.
Act as Housing’s owner representative for large and small, new, renovation, or immediate projects across all USH facilities.
Liaison between USH and University Facilities Management, Safety and Risk Management and other on campus departments to examine USH’s facility needs, residence hall maintenance, custodial, and ground concerns.
Serve as contract manager and primary point of contact for various contracts related to facilities maintenance and custodial operations.
Member of the housing leadership team and participate on the “Director on Call” rotation to manage through emergent situations; participate in policy review, maintenance, and ensuring compliance; and work on special projects throughout the year.
Actively participate as a member of the team while performing other duties in support of the department’s mission.
Apply here: https://jobs.montana.edu/postings/46062