JOB SUMMARY
Do you enjoy solving problems, working with clients, and guiding a team to results? We are looking for a passionate Multi Office Manager to accelerate our seasonal tax business by managing tax office(s) and providing guidance to a customer-centric team of associates. Once trained, you’ll act as a knowledgeable resource on tax topics and products for associates, and you will prepare accurate tax returns for clients as necessary.
DAY TO DAY, YOU’LL
Joining us as a Multi-Office Manager, you’ll provide leadership over a primary H&R Block location, while offering support as needed to 2 additional locations, with their own primary managers. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the office(s) you manage to accelerate their seasonal tax business.
You will:
-Support office priorities through teamwork, collaboration and leadership
-Assist clients with appointment setting, payments, and all other needs
-Generate business growth, increase client retention, and offer additional products and services
-Prepare complete and accurate tax returns
-Support staff members and manage overall office procedures
From January to April, you will work full-time, including evening and weekend hours as needed. From May to December, we transition to a more part time schedule with more flexibility available. Please note that this role is not remote and will require you to work in-office.
WHAT YOU’LL BRING TO THE TEAM
-Prior experience working in customer service and dealing with client issues
-Customer-centric mindset with strong communication and phone skills
-Passionate about learning new skills, growing in your role, and adapting to situations as they change
-Ability to problem solve and develop or improve upon current procedures and processes
-Demonstrated ability to work independently with minimal supervision
-Flexibility in schedule, especially during tax season and resilient under stressful situations
-Effective oral, written, and interpersonal communication skills
-Ability to treat confidential information with professionalism and discretion
-Understanding of Windows-based computers and Microsoft Outlook
-Desire to learn and master company specific programs and then train associates to excel in these same systems
-High School Diploma or equivalent
IF WOULD BE EVEN BETTER IF YOU ALSO HAD
-Experience preparing tax returns – ongoing training will be offered
-Multi-office/unit management experience
This is a full-time position being offered for year-round work, but we are flexible to discuss schedules outside of the tax season. Multiple training programs are available where experience is lacking – we expect a candidate to have to fill in some areas of knowledge with our internal training systems. This office is an independently owned and operated multi-unit franchise office, and there is opportunity to grow within the company.
Please email your resume to the relay.