POSITION SUMMARY
As a successful Member Service Representative, you will build and maintain strong member relationships. You will complete routine teller transactions, receive and process membership, checking and loan applications, open new services, determine member needs and cross-sell additional financial services.
ESSENTIAL FUNCTIONS
Focus on the member, providing efficient service and creating a positive, actively engaged experience while assisting in completion of financial transactions
Counsel members and assess their needs, recommending appropriate products and services (i.e. Shares, Checking Accounts, Certificates, IRAs, etc.) to meet those needs
Answer all inbound calls and correspondence responding promptly to all member questions, concerns and inquiries
Cross-sell additional products and services to members
Balance cash drawer when scheduled at a teller station and make settlement of the days activities
Verify day-to-day ATM deposits and balance when necessary
Ensure members are aware of all terms, conditions and collateral held on the note and disclosure when disbursing loan funds
Maintain member and credit union confidentiality at all times
ADDITIONAL REQUIREMENTS
High school diploma or equivalent
Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance preferred, but not required
Willing to work flexible hours, including Saturdays
Must have reliable transportationKNOWLEDGE, SKILLS AND ABILITIES
Well-developed interpersonal skills and the ability to effectively communicate, work and interact with others
Working knowledge of all credit union products and services, including, but not limited to credit granting criteria, documentation required for each type of loan and the computation of interest rates
The ability to evaluate problems and make independent decisions following established credit union policies and procedures
Must be enthusiastic, self-motivated and member service oriented
Ability to handle a fast-paced environment and multi-task
Ability to operate computer applications
Intermediate mathematical skills required (i.e. calculations, use of decimals to compute ratios and percentages, fractions, etc.)
PHYSICAL REQUIREMENTS
Must be able to stand, walk, bend, stoop/crouch/squat, use hands or fingers repetitively, reach at or below shoulder level and twist at waist
Must be able to exert up to 10lbs of force, occasionally, to lift, carry, push, move and pull objects
Light work usually requires walking or standing frequently
The physical requirements noted are representative of those that must be met by an employee successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS AND ENVIRONMENT
Work is routinely performed in a typical interior office environment
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by individual(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified