Vacancy caducado!
- Provides direct support to cloud operational environments on a day-to-day basis including the software installation, configuration, upgrades, security patches and planned maintenance as required
- Installs or coordinates installation of patches and releases on development, test, pre-production systems
- Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools
- Monitors, diagnoses, and resolves complex problems and performs analysis in relation to cloud operations in the cloud environment
- Troubleshoots and resolves moderately complex problems in an efficient manner with little to no supervision while adhering to proper escalation and change control procedures
- Performs incident response and assures services resolution for cloud systems
- Performs root cause analysis, diagnostics, and monitoring on various production systems
- Identifies opportunities for process improvements and works with team members to implement efficiencies
- Effectively creates and maintains relevant cloud systems documentation and user guides
- Secures Cloud applications and data against theft, loss, or other disasters
- Monitors status and performance of backup and/or storage systems and configures monitoring systems
- Interacts with external technology vendors and internal teams to troubleshoot issues and implement solutions
- Apply scripting methodologies to automate IT administrative related tasks
- Responds timely to user requests for permission changes, file restores, virtual machine restores, new storage, and expansion requests.
- Bachelor's degree in Computer Science, Information Systems Management, or related field
- 4-6 years of experience in working with infrastructures and 1-2 years of experience with vendor cloud platforms AWS or Azure.
- 1-2 years of experience developing solutions in AWS or Azure cloud
- Ability to obtain a Top-Secret security clearance
- Practitioner level cloud certification such as AWS-CCP (AWS) or MTA (MS Azure) and/or Professional Cloud Architect preferred.
- Clear oral and written communication skills and attention to detail
- Experience with ServiceNow
- Experience with Infrastructure as Code and DevOps
- Practical knowledge of Identity Access Management and Shared Security responsibilities
- Cloud architecture principles: compute, storage, networks, and security
- Infrastructure-as-Code experience: Terraform and CloudFormation
- Hands-on experience with modern computing platforms, e.g., AWS Lambda, Containers
- Skills working in Linux and Windows environments including software scripting in Python and Shell environments
- Cloud command line scripting skills
- Broad application of backup and/or storage principles, theories, and concepts within the cloud construct
- Enhanced analytical and problem-solving skills
- Troubleshooting knowledge to include the areas of storage, backups, server operating systems and networks
- Documentation skills to include creating and updating detailed environment design, installation, and support documentation
- Demonstrated ability work independently and troubleshoot problems with speed and efficiency
- Outstanding communication, project & priority management, and collaboration skills
- Knowledge of information life-cycle management concepts and best practices
Vacancy caducado!