A fast growing, leading edge restoration company, PuroClean, has built our business by exceeding client’s expectations every day on every project. PuroClean is looking for an energetic and highly motivated individual to join our Team; an individual that is organized, detail oriented and can maintain superior customer service standards and excellent communication skills.
Overview: The Project Coordinator is responsible for assisting the Project Managers with the clerical, administrative and accounting functions of selling and managing jobs. They are also responsible for handling the phone duties associated with the Claims Department, or as assigned.
General Duties
Coordinates office schedules, modifications to schedules, contacts customers regarding late arrivals for Project Managers
Works with collections for collecting deductibles, progress payments and final payments, when needed
Coordinates with other departments and office staff to complete projects, paperwork and keep the processes timely for each project
Completes project tracking reporting, inclusive all schedules, appointments and reports
Maintains notes in the job management software and job field files, as necessary
Performs general administrative work as necessary, including preparing reports and correspondence, reviewing correspondence, copying and filing, preparing purchase orders, daily work orders and daily communication with the Team Leader and Project Manager about ongoing projects
Prepares and prints various office documentation, such as purchase orders, daily work orders, communication and documentation on ongoing projects and shares that information with the Project Manager
Assists the office staff, the production management staff and sales staff as needed
Provides quick and accurate responses to vendors, agents and customers
Completes, reviews and routes forms, applications and other paperwork within the company as it comes to your attention
Coordinate and communicate with insurance companies, agents and clients regarding the Team’s work flow from beginning to end
Answers the phones, directs calls and assists clients
Demonstrates a positive image of the Company to staff and clients; this shall include oral and written communication and visual presentation
Applies all safety rules and regulations to work efforts and prevents work hazards
Other duties as assigned
Customer Service
Contributes to overall customer satisfaction
Excels in customer communication
Responds to customer concerns in a timely manner
Leadership Duties
Able to positively motivate others
Develop skills of others
Conveys positive image of the company
Provides valuable insight for improvements
General Professionalism
Completes delegated tasks on time
Seeks information and knowledge on new issues
Cooperates and respects others
Follows company policies and procedures
Develops creative solutions to problems
Qualifications
Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Associates degree from an accredited college
Two years of professional experience in assigned or related field
Insurance claims experience
Computer literate with knowledge and experience with MS Outlook, Word, Excel, PowerPoint
Possession of, or ability to obtain an appropriate, valid Illinois/Missouri state driver’s license
Compensation and Benefits
Your talents will be rewarded with a salary commensurate with your level of experience along with bonus opportunities. Your employee benefit package to include PTO, health care insurance, 401K.