Retail Sales Associate
Department: 110
Job Level: I
Reports to: Retail Store Manager
FLSA Status: Non-Exempt
Employment Status:
Pay Band: Full-time
A1
Position Summary:
Must have strong product or food knowledge and be able to help provide advice and assist customers in selecting the right products for their eating enjoyment. Must have an enthusiastic and pleasant disposition. Handling of several items with more than one customer is at times required during busy hours of operation.
Specific Responsibilities:
Welcomes customers by greeting them as they come through the door and offering them assistance.
Direct customers to the location of the product needed or ask open-ended questions to lead complementary sales. Offer suggestions and opinions to assist the customer making a purchase decision.
Advise customers by providing information on products, flavor profiles, uses as well as provide samples when needed.
Build a relationship with clients by creating and updating customer profile records.
Process payments utilizing a POS system by totaling purchases; processing checks, cash, and credit cards.
Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Contributes to team effort by assisting in all areas where needed.
Skills and Qualifications:
Prior retail sales experience of one or more years preferably in the retail food industry.
Must have a high school diploma or GED.
Must have knowledge of working with numbers, calculators, and cash registers
No prior records of theft or other felonies.
Strong communications skills including verbal and listening, be able to multi-task, be dependable, and the ability to increase sales through being proactive every day.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee:
Must have the ability to make coordinated movement of the fingers of one or both hands to grasp, manipulate, or assemble large and small objects
Must be able to stand for entire shifts with periodic, bending, reaching, stooping and lifting up to 40 pounds repeatedly throughout the day
Must be able to safely walk and work around machinery and knives
Must be able to wear a hairnet, latex gloves, hearing protection, as well as any other PPE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not establish an employment contract, implied or otherwise, other than an “at will” relationship.