First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.About the PositionThe Sr. Location Manager provides operational oversight, daily management, customer interface, and compliance reporting for multiple locations/contracts. Represents company management in matters such as passenger management, route scheduling, billing, charter activities, driver issues, safety, fleet maintenance, and logistics. Supervises staff, manages financial performance, and handles recruitment, hiring, retention, performance management, and salary adjustments. Oversees online learning courses, coaches employees, identifies resource needs, stimulates local commercial/charter growth, and manages budget development and financial controls.Responsibilities:
Ensures the safe and timely transportation of passengers to and from their destinations. Manages operational expenses to optimize all cost per bus. Manage all contractual services to include administrative functions, information systems, parts purchasing, and inventory control. Ensures purchases (including parts) follow company processes and policies.
Lead the Location in managing the day-to-day activities to support operations, safety, maintenance, dispatch, fleet and facility management, payroll, routing/scheduling, AR/AP and other interrelated functions. Foster and maintain positive relationships within and outside of the Location, including senior management and customer contacts. Provide prioritization of work assignments and management of functional team resources and their activities as needed or required.
Leads and oversees all aspects of customer contract compliance and management with a concentrated focus on retaining the customer. Includes adherence to all staff, driver, and vehicles requirements, as well as KPI, billing and budget management. Also, covers delivery of all contract-specific technologies and other requirements. Ensures delivery of training and other needs as per company, location, state and customer requirements.
Builds and maintains positive relationships with employees, local school officials, parents and the community. Resolves concerns with employees, local school officials, parents, and the community. Implements fair and consistent recognition and/or corrective discipline.
Communicates with customer by telephone, electronically or in regular face-to-face meetings. Responds promptly to customer inquiries, identifies and escalates priority issues, obtains and evaluates all relevant information to resolve inquiries and complaints. Follow-ups with customers as required. Develops action plans to ensure customer retention. Provides and promotes effective communication with customer and escalates issues if needed to AGM and/or Senior Management.
Qualifications:
5+ years management experience, transportation preferred
Strong commitment to safety
Proficient computer literacy essential with Microsoft Office products including Word, Excel, PowerPoint and Outlook. Experience with other software such as timekeeping and payroll systems is preferred.
Literacy in technology used to manage the operation to include but not limited to FGA approved Smart technology, Apps, encrypted drives, shared drives and other Smart technology.
Strong verbal and written communication skills
Strong organizational, analytical and time management skills
Ability to interpret data and perform root cause analysis and assist others
Ability to work in a fast-paced environment with others in a team setting
Demonstrated ability to train, coach and provide leadership5+ years management experience, transportation preferred
Strong commitment to safety
Proficient computer literacy essential with Microsoft Office products including Word, Excel, PowerPoint and Outlook. Experience with other software such as timekeeping and payroll systems is preferred.
Literacy in technology used to manage the operation to include but not limited to FGA approved Smart technology, Apps, encrypted drives, shared drives and other Smart technology.
Strong verbal and written communication skills
Strong organizational, analytical and time management skills
Ability to interpret data and perform root cause analysis and assist others
Ability to work in a fast-paced environment with others in a team setting
Demonstrated ability to train, coach and provide leadership
First for a ReasonBenefitsWe offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.Professional AdvancementStart here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 3 to 5 month Manager-In-Development program prepares future leaders at First Student.Extensive TrainingBuild skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.Diversity & InclusionBecause we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.Community Service & ImpactGo where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you’ll have a positive impact on others.Apply today and get your career on the road with First Student!In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .