Senior Commercial Loan Servicing SpecialistThe Senior Commercial Loan Servicing Specialist works to support an array of banking commercial products. Under limited supervision, this job works on projects and prospects associated with commercial operations by supporting data input processes, quality control, client statement preparations and error identification. This job elevates reporting issues to senior professionals and consistently works to maintain the accuracy of the company's commercial loan management system.Key Responsibilities and Duties
Organizes processing of commercial banking products such as loans, letters of credit and banking guarantees.
Reviews data inputs from loan applications and related documentation into a commercial loan management system.
Works to ensure quality, accuracy and completeness of data entered into the management system.
Coordinates drafting of statements for clients, along with conducting reconciliation and investigation efforts when needed.
Provides information on existing loans to clients as requested.
Implements best practices for resolving out-of-balance transactions to ensure accuracy of the company’s commercial loan management system.
Identifies erroneous transactions and reports issues to professionals for issue resolution.
Provides assistance and training to junior level employees to ensure high quality delivery of services and products.
Educational Requirements
Vocational and/or Technical Education Preferred
Work Experience
3+ Years Required; 5+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level4ICPreferred Qualifications
5+ years commercial real estate loan servicing and documentation experience.
Familiarity with multi-family lending.
Experience in providing excellent customer service.
Strong analytical and problem-solving skills.
IBS, Salesforce and OnBase systems experience.
Procedure writing experience.
Attention to detail and ability to handle multiple priorities simultaneously.
Effective time management skills.
Hybrid work is a minimum of four days a week, one flexible day for remote work.Posting end date: 12/23/2024Job Seeker NoticeEverBank, N.A. ("EverBank") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.VEVRAA Federal ContractorMember FDICNotice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)Pay Range $25 - $34EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.