Customer Service Officer

Job DescriptionCaptura Hall is seeking a dedicated and detail-oriented Customer Service Officer to join our team. The ideal candidate will be the first point of contact for customers, providing professional support and solutions to ensure client satisfaction and retention. This role requires strong communication skills, a proactive attitude, and a commitment to excellence in service delivery.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person with professionalism and efficiencyResolve customer complaints and provide appropriate solutions within established time limitsMaintain accurate records of customer interactions and transactionsCollaborate with internal departments to ensure client needs are metIdentify and escalate priority issues when necessaryFollow communication procedures, guidelines, and policiesStay informed on company products, services, and updates