The Business Process Auditor is a highly skilled member of the department with working knowledge of auditing claims principles and practices. The incumbent utilizes auditing/investigative skills to examine, evaluate and determine appropriateness of information and/or processes. The Auditor prepares procedures and reports to document audit results and support any corrective actions. This position will contribute to the overall department responsibility of gathering essential data on and assessing the quality of the enterprise's overall operations in human and system processes to create/improve efficiencies and generate effective processes/procedures/methods. Additionally, this position will report on and present findings, make recommendations in partnership with stakeholders on improvement initiatives, and support the execution of any identified initiatives.What You'll Do
Perform quality reviews of data through desk audits/reviews of all applicable employees
Establish, perform and track audit projects within production and time constraints
Analyze, interpret and report audit results to appropriate stakeholders
Analyze responsibilities of various roles and work to identify root causes of issues
Effectively communicate and collaborate with audit and other core teams across the organization
Produce reports and dashboards for distribution to department leaders and stakeholders
What Experience You'll Need
At least 2 years prior unemployment claims and appellate experience is essential. Prior Client Data Services (CDS) experience and experience conducting desk audits is a definite plus
At least 1 year of experience with the Microsoft Office product suite - basic Excel skills are necessary, advanced skills are a plus. Proficiency with G Suite products such as Sheets and Docs is an acceptable substitute for Office related skills
Extra Points for any of the Following
Bachelor's degree in business related field a plus
Experience with Process Improvement methodologies such as Lean or Six Sigma. Any level of belt (yellow, green, black) would be a plus
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity