About UsWine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.Who are you?You have a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.Who are we?City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.Why us?Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.Position SummaryBartenders are
responsible for delivering consistently exceptional guest experiences to all
guests of City Winery. Duties include preparing and serving alcoholic and
non-alcoholic beverages for all patrons, maximizing tasting bar and overall
beverage sales by educating guests on beverage offerings, assess and anticipate
guest needs, and make recommendations.Minimum Qualifications
2+ years experience as a bartender in a fast-paced,high-volume service environment and/or equivalent relevant experience
Strong work ethic, team player, and exceptional guestservice skills
Ability to consistently deliver high-quality guestexperiences, exceed guest expectations, and strive to create a memorableexperience at every City Winery visit
Effective communication and interpersonal skills with aproven ability to build positive relationships with people in the scope ofemployment
Aptitude to resolve problems
Ability to execute professional guest serviceexperience
Ability to navigate venue conditions, including tightspaces, dark room and loud environment
Ability to handle all guests with composure andhospitality
Strong knowledge of wine, craft beer and craft spirits
Polished presentation
Ability to take direction from others
Ability to work both independently and in a teamenvironment
Must be fluently literate in English including abilityto read, write, communicate, conduct basic business related mathematics,and able to accurately function a POS
Ability to work a flexible schedule including days,nights, weekends, and holidays
Ability to perform physical requirements of the roleincluding standing/walking for entirety of shift, bending, pulling,pushing, using stairs, lifting and carrying up to 50 pounds
Overview of Responsibilities
Provide positive guest experience including greeting,conversing with, and thanking departing guests
Interact with guests, take orders, serve food andbeverage, handle transactions, and support guest service needs frombeginning to end
Prepare and serve alcoholic and non-alcoholic beveragesfor patrons within standards of City Winery
Upsell, increase check average, compete in salesincentives, drive marketing promotions & special events, and promotethe City Winery brand
Perform opening and closing duties including set-up,maintenance, and breakdown of the area within the allotted timeframe notto exceed 20% or maximum of 2 hours of the scheduled shift time
Interact with guests, take orders, and serve food asneeded
Assess guest needs and preferences, providerecommendations to upsell
Follow all health and safety regulations, includingenforcing laws and ordinances in the handling and provision of alcoholicbeverages
Handle payment transactions and maintain accurate cashdrawer
Adhere to and abide by cash handling procedures as perCompany standards
Serve wine, beer and liquor in proper proportions andglassware and charging proper prices for beverages
Maintain a working knowledge of City Winery brand,history, culture, and programming, both in venue and restaurant
Maintain menu knowledge, including ingredients,preparation methods, and allergen information andcommunicate this information tableside to guests
Ensure proper amount of bar supplies and inventory isreadily available at all times
Maintain cleanliness and safety of work areas includingbar, floor, shelves, taps, coolers, and storage areas
Attend trainings, tastings, meetings, as needed
Follow all company policies, procedures, and guidelinesincluding being ready to work at scheduled shift time, in uniform, withneat and presentable appearance
Perform all other reasonably assigned duties
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.