What would I be doing?Provide first level of field engineering support to operational and technical support teams for Field Engineering and Company’s Audio-Visual Systems and System Users. Monitor, maintain and support distributed audio systems, distributed video systems, AV control systems, display and sound hardware components, associated operating systems and service applications. Responsible for ensuring the stability and integrity of all in-house audio and video systems infrastructure hardware, software, including Local Area Network (LAN) and RF services, connectivity; to include low voltage services, and works closely with senior field engineers to provide exceptional customer service.ResponsibilitiesESSENTIAL FUNCTIONS(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Provide first level of technical support by performing basic and advanced incident troubleshooting and tracking and assist with problem resolution, fault isolation, follow-up support and documentation to include providing action reports to department team leaders Responds to audio, video or AV Control alerts at the property and regional levels for high priority outage restoration efforts Provide installation, monitoring, maintenance, support, and optimization of all audio video hardware and software within property data centers and communications closets or where Audio Video assets are contained in a training or production environment Perform remedial maintenance on basic Audio Video hardware and software, including the restoration of configurations with assistance from senior and second level field engineers and IT Operations Center engineers or in combined resolution efforts with vendor support engineers or technicians Analyze and resolve audio, video, and AV control hardware and software problems in an efficient and accurate manner following all safety and security precautions Provide setup and teardown services for local, regional and national performing acts. This includes load in, load out, and set construction. Operation and troubleshooting of computerized lighting systems for stage and industrial areas. Create and control lighting for local and regional acts. Configuration, programming, and maintenance of high-end sound equipment including mixing boards, amplifiers, audio processors, wired and wireless mic systems. Providing both front and back of house support and operation of these systems during performances. Install and troubleshoot digital signage systems including both indoor and outdoor displays, video walls, projectors, monument andpylon signs. Familiarity with VGA, DVI, HDMI, and Multicast preferred. Provide scheduled on-call support for after-hours support issues and resolution Perform inventory of Company assets and document stock levels for department visibility Record, monitor, track, and document work performed using the Company’s tracking system Provide support for Company’s Marketing Media Content Delivery Systems Other duties, as assigned In-collaboration with and under guidance of Corporate IT functional teams:o Participate in disaster recovery testing o Participate in functional and empirical analysis related to the design, development, planning, and configuration of AV peripheral hardwareo Participate in rollouts of new AV hardware and software upgrades o Perform advanced AV engineering functions, including TV cloning, Distributed Audio System configurations, and AV Control setup and deployment in the field environmento Provide user training and support using Company configuration management tools and applications o Assist in determining product compatibility, flexibility, and recommends replacement, upgrade or retirement of Company assets during assigned duties.What are we looking for?EDUCATION AND/OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis)
High School Diploma or equivalent required; Associates of Applied Science degree in an audio-visual discipline or comparable level of experience preferred.
Must have Two (2) years of experience in an AV Support position, preferred, OR a combination of Audio-Visual Network or Systems Engineering experience AND any combination of the following: o Two (2) years of applied experience with distributed audio systems o Two (2) years of experience working on distributed video systems o Two (2) years of experience working with AV Control Systems
Must have basic computer and networking skills and fundamentals, experience in a resort hotel casino environment preferred
Must have a high level of technical knowledge relative to the installation and connectivity of audio and video systems, including the configuration, maintenance, and support of new and existing solutions.
Must have strong organizational, analytical, and troubleshooting skills.
Must be knowledgeable in basic and advanced audio, video, and AV control operation and related support and basic troubleshooting techniques
Must be able to type quickly and accurately, preferably at least 50 wpm.
Must have exceptional customer service, verbal and written communications, interpersonal and telephone etiquette skills; and adopts Company core values
Must be highly organized, detail-oriented, and able to effectively multi-task.
Must possess and demonstrate the following skills o Decision Making
Concern for Quality
Exceeds Customer Expectations
Achieving Results
Analytical Thinking
Problem solving
Communication skills
Ability to acquire gaming license, as required
Any combination of the following certifications, experience, training preferred:
CEA
CTS
CAT
Q-Sys
Crestron
Cobranet or Dante Audio
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Must be twenty-one (21) years of age
What would it be like to work at this property?Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.Ameristar Casino St. Charles is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.Ameristar St. CharlesOne Ameristar Blvd.St. Charles, MO 63301What would it be like to be a Boyd Gaming Team Member?Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.Corporate MissionWe, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.Company VisionBoyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.Requisition ID 2024-48980Property AMERISTAR CASINO ST. CHARLESCategory Information TechnologyPosition Type Full-Time