Installing, programming, and maintaining complex communication equipment to get customers up and running. (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.)
Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, and other mission-critical customers.
Designing and upgrading customer systems to the latest technologies and solutions.
Supporting and executing customer Functional Acceptance Test Plans (FATP), performing/documenting results of site surveys and assessments per defined customer requirements in pre-sales delivery and post-installation.
Focusing on system optimization and complex troubleshooting, and mentors/training team on new technologies and equipment.
Partnering with customers and sales teams to prepare quotes, bids, and schedules for completing installation/repair tasks.
Assisting and collaborating well with team, Service Manager, and customer.
Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
Completing assigned tickets properly and on time.
Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
Building and maintaining positive customer relationships and driving service business growth and profitability as a main customer interface.
Leading continuous improvement efforts and effectively managing change.
Serving in an on-call rotation and providing 27/7 technical support.