Unified Communications Engineer

Req ID: RQ177136Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: Systems EngineeringSkills:Collaboration Tools,Unified Communications,Wide Area Network (WAN)Experience:5 + years of related experienceUS Citizenship Required:YesJob Description:​Deliver simple solutions to complex problems as a Unified Communications Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.At GDIT, people are our differentiator. As a Unified Communications Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Unified Communications Engineer joining our team to support our intelligence customer in St. Louis, MO or Springfield, VA. (Springfield, VA is preferred)HOW A UNIFIED COMMUNICATIONS ENGINEER WILL MAKE AN IMPACTJOB PROFILE SUMMARYDesigns and defines system architecture for new or existing computer systems. Coordinates system development to include design, modeling, security, integration, and formal testingGDIT JOB DESCRIPTION:Contributes to completion of specific engineering programs and projectsDevelops solutions to a variety of complex engineering problemsPerform complex systems design, development, and integration from the start of a systems life cycle to the endOversees complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management toolsPerforms complex systems modeling, simulation, and analysisPerforms continual maintenance and provides complex solutions for security, backup, and redundancy problemsPrepares and maintains documentation for processes and procedures related to engineering projectsMaintains current knowledge of rapidly changing technologyMay coach and provide guidance to less-experienced professionalsMay serve as a team or task leadResponsibilities:Collaborate with customer management staff and GDIT management to coordinate and implement system level changes and activities, demonstrating the ability to make rational and objective judgments based on facts, information, and company procedures.Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives. Take ownership of support issues and work towards successful resolution with customers.Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.Oversee the daily operations of approximately 18500 customer phones across multiple systems, ensuring efficient and reliable performance.Manage projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM&Presence, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems.WHAT YOU'LL NEED TO SUCCEED:Qualifications:Strong understanding of Unified Communications design, requirements, and functions.Expert-level technical proficiency in Unified Communications system administration.Experience with various collaboration tools such as Cisco Jabber and/or Microsoft Teams, Call Manager 12.5 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools.Coordinate with source data custodians to understand the data required for specific requirements.Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources.Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering.Conduct integration proof of concept testing as required.Provide weekly status reports to managers and stakeholders.Strong expertise in WAN network facilities and protocols.Demonstrated attention to detail and a logical approach to manipulating large data sets.Excellent interpersonal, oral, and written communication skills.Education/Equivalent:Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical training, or work/military experience.Experience:5+ years of related systems engineering experience in Unified Communications.Location: Customer SiteUS Citizenship RequiredGDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays#RoverGSSThe likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.