Operations Technician II - Federal

About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Operations Technician (Network Operation Center Environment) will work in a challenging, hands-on environment supporting the U.S. Department of Veterans Affairs (VA). This position is required to support the third shift, which will operate between 10 PM and 8 AM, Wednesday through Saturday EST.Location50/50 Hybrid PositionLocations: Martinsburg, West Virginia or Hines, IllinoisThe Main Responsibilities

Provides 24x7x365 on site monitoring health status of Network nodes and both carrier circuits.

Utilizes VA provided monitoring, management, and ticketing tools to provide real-time response to events on the network.

Utilizes Carrier ticket system and tools to escalate, update and communicate with Carrier and Telco entities.

Works with Carrier (Long Haul and Local Exchange) and VA site personnel to triage and troubleshoot events identified and tracked in VA and Carrier ticketing systems.

Provide timely escalations status to both Carrier and VA Management as outlined by NOC WAN Ops processes and procedures.

Follows, improves, and establishes standard operating procedures to standardize processes, monitoring and reporting.

What We Look For in a CandidateBasic Qualifications:

Must have general networking, telecommunication, and troubleshooting experience.

Must have excellent customer service (includes solid customer facing skills), written and verbal skills.

Must be willing to work a hybrid schedule in a customer facing environment (subject to improvements and change in conjunction with VA oversight)

Ability to effectively communicate with peers and customers

Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.

Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco and Fortinet Networking Hardware.

Must have experience with application-level firewalls (proxies)

Preferred Qualifications:

Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.

Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).

Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.

Familiar with Network Monitoring tools.

Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.

Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

Security Requirements: Public Trust

Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)

CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$54,150 - $72,200 in these states: AR ID KY LA ME MS NE SC SD$56,900 - $76,000 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY$59,850 - $79,800 in these states: CO HI MI MN NC NH NV OR RI$62,700 - $83,600 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WAAs with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.Requisition #: 334541Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :54150Salary Max :83600This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Application Deadline08/27/2024