Operations & Support Engineer

Req ID: RQ182987Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphPublic Trust/Other Required: NoneJob Family: Systems EngineeringSkills:Automation Technology,Linux System Administration,ScriptingExperience:8 + years of related experienceUS Citizenship Required:YesJob Description:Deliver simple solutions to complex problems as an Operations & Support Engineer at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.At GDIT, people are our differentiator. As an Operations & Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Operations & Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.HOW AN OPERATIONS & SUPPORT ENGINEER WILL MAKE AN IMPACTJOB DESCRIPTIONEnsure the safety and security of our nation as an Operations & Support Engineer at GDIT. You’ll apply the latest technology and will provide operational support to mission critical systems tasked with delivering intelligence products across the IC. Here, your work will have meaning and impact as you deliver your best every day.At GDIT, people are our differentiator. As an Operations & Support Engineer you will help ensure today is safe and tomorrow is smarter. He or she will monitor, communicate and remediate service disruptions for responsible sites ensuring that functionality and uptime is sustained.SPECIFIC DUTIES AND RESPONSIBILITIES:

Supports existing regional staff located onsite to ensure applications and services running on-premise are functioning as expected.

Serves as Tier 3 CONUS operations support to address technical issues or high impact incidents in conjunction with regional staff and leads.

Captures "Lessons Learned" from incidents in the form of after action items providing feedback to the development team for fixes or enhancements while also maintaining a living set of playbooks to assist in future remediation that Tier 1 & 2 team members can utilize.

Communicates across teams when an incident requires input and/or resolution from externals (ex. Application Owners, Networking, IDAM Providers)

EDUCATION:

Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.

QUALIFICATIONS:8+ years of related software development experienceRequired Skills:

Proficiency in system administration and maintenance

Understanding of DevOps principles and tools (e.g., Docker, Kubernetes, Jenkins).

Experience with Containerization and Kubernetes.

Troubleshooting and problem-solving skills related to hardware, software and network issues.

Ability to perform root cause analysis for system failures and implement corrective actions.

Basic experience with scripting languages such as Python, Bash, or PowerShell.

Capacity to make decisions under pressure and manage competing priorities.

Strong communication skills to liaise with stakeholders and convey technical information effectively.

Strong analytical and critical thinking skills.

Ability to work independently as well as in a team environment.

Customer-focused mindset with a dedication to meeting service level agreements (SLAs) and customer expectations.

Active TS/SCI clearance required and eligibility to obtain a CI poly

Desired Skills:

Experience managing container platforms (e.g., Openshift, Rancher)

Strong experience with scripting languages such as Python, Bash, or PowerShell

Ability to troubleshoot Postgres Databases

Familiarity with graph databases (e.g., RedisGraph, Neo4j)

Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream)

Location: Customer SiteUS Citizenship RequiredGDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays#RoverGSSThe likely salary range for this position is $165,750 - $224,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.