IO Maintenance Coordination LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneThe IO Incident Coordination Lead will oversee the Shift Supervisor and Enterprise Monitoring functional areas within the Integrated Operations organization.Responsibilities
Managing Shift Supervisor (SS) and Enterprise Monitoring (EM) teams, driving situational awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts of terrorism) and correlating impacts to Network Operations Squadron (NOS) managed and monitored systems
Oversee collaboration with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units
The Incident Coordination Lead will be responsible for performing oversight and coordination of multisource services.
The Incident Coordinator Lead will report to and coordinate with the NOC Floor Manager in support of Network Operations Center (NOC) management.
The Incident Coordinator Lead will ensure the Shift Supervisor staff monitors, tracks, and documents the Severity Level of incidents and the escalation of incidents affecting critical business functions in accordance with established process requirements.
The Incident Coordination Lead provides guidance, technical direction, and analytical support for the monitoring, tracking, and documenting of incidents affecting critical business functions.
The Incident Coordination Lead interfaces with government support service groups to maintain knowledge and resolve technical problems.
Along with holding the team accountable for maintaining the necessary skills and credentials necessary for Shift Supervisor and EM employees, the lead position will manage team schedules, training, timecards, performance reviews, and direct personnel on process/procedural aspects.
The Incident Coordinator Lead will support the customer by providing on-site technical expertise on the monitoring, review, and management of enterprise services.
This Incident Coordinator will leading the EM team, ensuring the timely exchange of situational awareness information, based on the correlation of alerts, network incidents, and maintenance activities in accordance with established process requirements.
The Incident Coordination Lead will ensure that EM personnel observe system alerts via configured dashboards displaying data based on operational agreements and customer guidelines.
The Incident Coordination Lead will provide Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
Oversee operational coordination for network Event and Incident Management functions
Supports the Government by overseeing the performance of daily customer ad hoc tasks
Generates Situational Awareness notification via various messaging systems for distribution to customers
Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
Conducts trend analysis and support analytical investigation as needed
Interacts and communicates with end-users, management, vendors, and IT personnel.
Provides technical assistance, when requested, to the Customer in support of defined duties as needed
Provides day to day and Fill-in support for Shift Supervisor and EM staff as needed
Provides Daily hands-on support within Shift Supervisor and EM roles to the Government by providing Situational Awareness of on-going incidents to identify any possible impacts to Network Operations Squadron managed and monitored systems
Managing a team of up to 17 FTEs to include Shift Supervisor (SS) and Enterprise Monitoring (EM) personnel
Certifying time sheets twice a month
Performing quarterly employee feedback sessions
Performing counseling and corrective action sessions, on an as-needed basis
Creating and maintaining the team work schedule, ensuring there is coverage at all times
Participate in daily/weekly/monthly meetings with the customer and PMO, as directed
Provide inputs to contract deliverables, as directed
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)The proposed salary range for this position is:$78,700 - $165,300