Help Desk Analyst

Description We are currently inviting applications for the role of a Help Desk Analyst I based in Springfield, Massachusetts. This role is part of our IT team and involves a variety of tasks related to Android Development, Cisco Technologies, Citrix Technologies, Database, and EO/IR systems. This opportunity offers a long-term contract employment opportunity for those looking to expand their skills and experience in a dynamic work environment.Responsibilities: Provide technical assistance and support to users, troubleshooting issues related to Android Development and Cisco Technologies. Assist in the maintenance and enhancement of Citrix Technologies, ensuring optimum performance. Manage and monitor customer databases, ensuring data integrity and security. Support the implementation and deployment of EO/IR systems, coordinating with other IT team members as necessary. Utilize skills in Active Directory to manage user access and security permissions. Provide technical support for Apple Devices, troubleshooting hardware and software issues. Participate in Configuration Management activities, ensuring systems are configured according to established standards. Assist in the deployment of new hardware and software across the organization, providing user training as necessary. Collaborate with other IT team members on various projects, lending expertise in areas like Computer Hardware and Android Development.Requirements Proficiency in Android Development is essential for the role Demonstrable knowledge and experience with Cisco Technologies Familiarity with Citrix Technologies is required Understanding of Database Management Systems (DBMS) is crucial Experience with EO/IR systems will be considered as an advantage Proficiency in Active Directory is a must Familiarity with Apple Devices is beneficial Strong knowledge of Computer Hardware is required Experience with Configuration Management is mandatory Prior experience in Deployments is highly desirable. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .