Dir Patient Care Services

Summary:This position leads the strategic development of identified services at an organizational level.The position is accountable for the administration and support of clinical and service programs in the assigned departments. The incumbent is responsible for the development, implementation, and evaluation of policies, programs and services which support the continued provision and improvement of quality patient care within the assigned departments. The director reports to the CNO, Vice President of Patient Care Services and provides leadership in strategic planning, program development, operations, and human resource management in partnership with the Chairman. The Director provides leadership within and across departments and organizations to assure the development of effective and efficient systems and operations. Is accountable for managing human, fiscal and other resources needed to ensure optimal support staffing and positive patient outcomes within the departments.The Director develops operational and financial goals and objectives, budgets and strategies for achievement.The Director manages effectively and efficiently the human, material, financial and informational resources to provide service-oriented patient care in each respective department. Creates a positive teamwork atmosphere with opportunities for staff to participate in departmental planning and operations as appropriate.The Director prepares program analyses, statistical reports, and budget forecasts for clinical and service programs. He/she provides leadership in the resolution of administrative or clinical problems affecting programs or services as indicated.The Director implements and executes new programs including staff planning, position design and physical space planning and coordinates efforts with Medical Center departments to ensure appropriate communication and cooperation.The Director has freedom to act within established Medical Center policy and department goals and objectives. He/she keeps the CNO, VP and Chairman informed of issues which impact programs and service goals.Job Responsibilities:1) Business and Human Resource ManagementDevelops budgets for assigned areas based on the changing needs of the patient populations and clinical programming. Communicates with unit managers to understand and forecast all resource requirements.Identifies initatives, trends, and external and internal demands or changes that may affect resource utilization. Identifies strategies to address changes/demands.2) LeadershipSets the tone and agenda for the areas supervised. Understands patient populations served and ensures that optimal resources are provided to deliver high quality, effective and efficient patient care. Identifies and works to correct system issues that interfere with the achievement of patient, unit, departmental and institutional goals. Supports the ongoing development of unit leadership through coaching, mentoring and role modeling. Initiates and manages change, ensuring appropriate support and resources to staff. Seeks opportunities to build working alliances with other professional groups. Demonstrates skill to identify and manage conflict. Sets expectations for professional behavior and open communication.3) CollaborationCreates an environment where open, honest communication allows for equality, shared responsibility and mutual respect. Creates an environment that fosters collaborative relationships. Creates opportunities for multidisciplinary forums in order to problem solve and facilitate planning. Seeks opportunities to build healthy relationships with others. Collaborates with Operational leaders to ensure hospital strategies are implemented. Is proactive in identifying new opportunities for collaboration.4) Professional DevelopmentCreates an environment that supports and rewards the professional growth of unit leaders. Supports unit leaders to promote research, evidenced-based practice and scholarship. Creates a department culture that values and supports inquiry, learning and the advancement of clinical knowledge and skill. Provides appropriate educational opportunities for the development and maintenance of leadership competencies of all leaders within the areas of control. Provides timely and regular feedback to staff through formal and informal evaluation appraisals within the established guidelines for the health system.     5) Strategic PlanningProvides leadership and collaboration in setting the direction of the clinical areas and is responsive to changing internal and external factors. Utilizes knowledge of federal, state, hospital accreditation agencies standards, policies and procedures. Develops goals and action plans to respond to external and internal forces that effect the delivery of patient care. In collaboration with the Director, PCS Finance and Operations, establishes and manages the departmental budgets within identified benchmarks. Variance to budget reporting will be completed on an organizational set timeline.6) Clinical PracticeMonitors and ensures that the clinical staff teams provide excellent patient care. Executes strategic goals, objectives, into operations and conducts ongoing monitoring and learning to continuously improve. In collaboration with organizational leaders, develops and implements clinical processes that achieve quality and safety goals on the inpatient nursing units and are consistent with service line strategic plan. Integrates the Patient Care Services Division philosophy and Baystate Health values into all practices and programs. Evaluates unit leaders metrics (clinical, budgetary, patient experience) to determine if current standards are met. Works to ensure excellence in patient care and customer service through interactions with patients, families, customers, core staff and department managers. Ensures required yearly competencies and other safety checks of all staff. Attends appropriate management and educational forums.   Minimally Required Experience:3-5 years leadership in related fieldSkills/Competencies:Broad knowledge of an advanced and technically or professionally specialized discipline such as health care and delivery systems, health policy, hospital administration, or other studies not available in undergraduate school.   You Belong At BaystateAt Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.Education:Master of Arts (Required)Certifications:Registered Nurse - State of MassachusettsEqual Employment Opportunity EmployerBaystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.Please be aware that after the upgrade, you will need to change any bookmarks you have to this External Career Site and your Candidate Account Login Page. Please also note that workflow emails received prior to the upgrade on 8/3/2024 contain links that will no longer work. Please plan to log into your account directly to monitor your application activity and tasks.Ab out Baystate HealthBaystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

Baystate Medical Center in Springfield

Baystate Children’s Hospital (located at Baystate Medical Center)

Baystate Franklin Medical Center in Greenfield

Baystate Wing Hospital in Palmer

Baystate Noble Hospital in Westfield