Hours:Monday-Friday 8am-5pmCredit and Collection Representative Responsibilities include but are not limited to:
- Call, fax, e-mail, and write letters to assigned portfolio and arrange payment of all past due invoices via check, cashiers check, money order, cash, ACH, or credit card
- Provide customers with necessary documentation and assistance as needed to ensure prompt payment of invoices
- Negotiate payment plans with customers and follow up as required; Advise Director of Credit and Collections of such situations
- In the ERP system, document thoroughly all collection activity on each customer contacted
Promptly analyze orders on credit hold/review status to determine if orders should be released in the ERP system
- Request Credit Assistant to update credit files as required
- Effectively communicate with Branch Managers and sales staff for assistance in collection issues, order holds and customer disputes/discrepancies along with any customer service issues
- Assist Accounts Receivable Department with the resolution of customer service issues
- Provide necessary information to the Director of Credit and Collections for line of credit adjustments or request for a change in terms of sale
- Provide necessary documentation to the Director of Credit and Collections when accounts require additional collection actively with a third-party collection agency
- Analyze important financial data and make decisions pertaining to the releasing of orders based upon past due balances, credit lines, payment history and terms, as well as effective actions to collect on past-due accounts
- Conduct cash application as it pertains to Accounts ReceivableCredit and Collection Representative Requirements:
- Associate Degree in Business/Accounting
-2-5 years of commercial credit and collections, or combination of education and experience