Job Description:CLIENT ACCESS REPRESENTATIVE - CUSTOMER SERVICEFull-Time / Part-Time / PRN / Float shifts (subject to availability)We are seeking qualified candidates for Client Access Representative positions in a variety of clinics across Southwest Missouri such as:Springfield, Republic, Nixa, Marshfield, Bolivar, Branson, and more.(subject to availability)Clinic location examples include:
Psychiatry Clinics
Substance Use Disorder Detox Centers
Rapid Access Unit / Behavioral Crisis Center
Youth Focus Clinic
and others (subject to availability)
Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative at Burrell Behavioral Health!As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care.Key Responsibilities:
Provide exceptional customer service to all clients, staff, and leadership team members
Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner
Schedule and reschedule client appointments as needed
Complete client intake paperwork accurately and efficiently
Collect client cost shares for appointments
Work with providers to manage cancellation lists and reschedules
Maintain and update provider cancellation lists
Accurately complete daily deposit logs
Scan documents into client charts
Qualifications:
A high school diploma or equivalent
Previous customer service experience (preferred)
Proficiency in Microsoft Office Suite
Strong computer skills
Excellent typing skills
Exceptional organizational skills
What we offer:Great pay, great schedule, great benefits, and an amazing culture of inclusiveness and positivity. As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.In return for your hard work and dedication, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Plus, you'll have the chance to work in one of our many convenient locations throughout the Southwest Missouri area.If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health!CLIENT ACCESS REPRESENTATIVECUSTOMER SERVICEWe are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.Burrell is a Smoke and Tobacco Free Workplace.