Job DescriptionCamping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.Essential Job Functions:
Fosters and maintains excellent relations between customers and store
Answers incoming telephone calls and responds in a courteous and professional manner
Assists service advisor in scheduling service appointments according to scheduling policies
Greets all incoming customers in a professional and courteous manner
Assists service advisors in write up of incoming customers work orders
Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
Follows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
Fills in as needed as service dispatcher
Participates in training as prescribed by management
Assists technicians as needed with diagnosis, authorization or repairs
Follows up on open work orders as per policy of dealership
Follows all rules, regulations and laws with regard to moving dealership owned or customer's units
Maintains a clean and safe work environment.
Acknowledges all guidelines and policies as described in company policy handbook.
Maintains a safe work area for customers and coworkers
Essential Job Skills:
High School Diploma or equivalent preferred
One year of RV experience preferred but not required
Strong computer skills
Working knowledge proper and safe use of equipment
Excellent organizational/sequencing skills
Working knowledge of activities, methods, procedures and policies of the Service Department
General knowledge of product installation activities
Valid Driver's License may be required
Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
Ability to accept additional tasks, duties and/or direction from management
Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Periods of standing, stooping, crawling, and bending
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.#WarrantyAdmin #Warranty