At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Job Summary：Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Responsibilities:
Handle customer parts/equipment inquiries via inbound calls, emails, etc. peak season minimum of 45 inbound calls.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Order entry - profit 21
Case entry/management-Salesforce
Quote entry
Inventory look up- what's in stock
Teams' meetings every week
Qualifications:
High School Diploma or equivalent.
2-3 years customer service-related experience required.
Experience from a Home Depot, Lowes, auto parts could be useful in this role but not required.
Key Competencies:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one’s time.
Ability to accurately document and record customer/client information.
Critical thinking, multitasking.
Has an interest in growth- these people tend to have a stronger work ethic. This team is looking for someone who wants to make Trane a career path.
Previous experience with computer applications, such as MS Outlook and data entry software. Resource needs to be able to navigate emails and have basic knowledge of how to use a computer.
Time management - clocking in on time, taking breaks when appropriate IE. lunch, making sure there is coverage for the team, asking for time off according to Trane's PTO policy, organizing email.
Basic computer skills - knowing how to work the net, being fluid between systems (resources work in 7-8 different systems a day)
Good work ethic
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.