Job Title: Initiate, track, trend, lead, write, and close all investigations into internal failures and external customer complaints. Drive completion of all corrective and preventive actions in a timely manner, collaborating with department-specific subject matter experts in root cause analysis. Regularly conduct personnel interviews to learn the sequence of events in root cause investigations. Analyze test data for chemical analyses as an inherent part of investigations. Develop investigation SOPs, work instructions, and conduct associated training. Ensure proper verification of effectiveness for all corrective and preventive actions. Maintain the corrective and preventive actions database and analyze trends. Work with all aspects of operations (Production, Packaging, Project Engineering, Quality Assurance, Quality Control, Maintenance) to ensure timely completion of CAPAs. Ability to escalate actions cross-functionally when deadlines are approaching. Participate in daily quality meetings to speak on the status of issues and bring awareness to or resolve any developing trends. Participate in cross-functional meetings relating to failures. Assist with creating weekly reports on all open investigations and ensure timely completion of investigations. Assist with creating monthly reports on failure metrics and trends.Hard Skills
Root Cause Analysis
Chemical Analysis
SOP Development
CAPA Management
Data Analysis
Soft Skills
Collaboration
Communication
Problem-Solving
Attention to Detail
Time Management
About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.