Case Manager

-Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination- Provide consistent and comprehensive case management and follow-up- Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received- Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency- Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed- Accurately complete required documentation for enrollment- Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract- Create solutions to participant attendance problems- Assist in the preparation of project reports as needed (participation, placement)- Manage programs, meeting deadlines, performance expectations, and collection of placement data- Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions- Develop and maintain a standard communication plan to keep staff aware of issues and their role in meeting operational goals- Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements- Provide operational support and coverage as needed- Provide operations support for all compliance-driven standards- May be assigned other tasks and duties reasonably related to their job responsibilities- Other duties as assigned