The Personal Banker III at UMB plays a unique and pivotal role as both an expert in strengthening customer relationships, recommending products and services. Encouraging branch achievements and supporting team members to ensure progress to essential activities and behaviors, stepping in to support the Branch Manager, and building deep relationships with your Regional Delivery Manager, specialists, and Personal Banking team.UMB branches offer many opportunities to expand your financial education & grow your career within Consumer banking and UMB. We believe questions nurture conversations, leading the way to meaningful financial recommendations for our customers. Relationship banking is not a one-size-fits-all approach; we differentiate ourselves by delivering the unparalleled customer experience.Just as you’ll play an important role in achieving UMB’s business objectives, we’re committed to helping you achieve your own goals. As a Personal Banker, you’ll receive extensive training on UMB’s products and services, the sales process, and offering financial solutions. You can also expect to work closely with UMB leaders, learning from their mentorship and expertise.You’ll support the branch team by:
Supporting the Branch Manager (BM) by consistently and clearly communicating and reinforcing priorities with the team. In the absence of the branch manager, you will oversee the entire branch staff.
Encouraging branch achievement of performance targets by managing assisting with daily huddles and intra-day checkpoints with team members to ensure progress to essential activities and behaviors.
Delivering the Unparalleled Customer Experience by closely managing the choreography of customer interactions within the branch and refining team scheduling for business continuity, client experience and support of key business development initiatives.
Ensuring the branch is always operating in a safe and sound manner by following applicable policies, procedures, and guidelines.
Assisting the Branch Manager in maintaining satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities and resolution of customer escalations.
Acting as the interim Branch Manager during times the Branch Manager is offsite, supporting the Personal Banking Team and daily functions of the Branch.
Other duties as assigned.
You’ll serve UMB customers by:
Asking personalized questions to convert every customer interaction into an opportunity to learn more about their financial goals and connect them to solutions that will meet their needs
Individually creating and managing a successful loan pipeline with strong closing conversions by focusing time and efforts on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans and mortgage referrals
Creating sales opportunities and growing UMB's customer base by applying keen product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards.
Challenging your daily key performance metrics to elevate personal goals, while balancing competing priorities and providing the unparalleled customer experience
Other duties as assigned.
We’re excited to talk to you if you:
Have a HS Diploma or equivalent
Have at least three years of retail banking sales experience or other relevant experience, including a proven ability to achieve sales targets
Have the ability to work branch hours, including weekends and some evenings
Can obtain an NMLS registration within 90 days
Are passionate about leading and developing others
Enjoy coaching others as a sales mentor
Thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes
Use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives
Communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes
Demonstrate attention to detail whether completing documents or explaining features and benefits
Have the ability to learn products, services, and procedures quickly and accurately
Have basic math skills and ability to problem solve while operating within established risk parameters/tolerances
Demonstrate ability to make personal connections, engage and educate customers and teammates, ask open-ended questions, and listen to establish trust and build lasting relationships
Have strong business development capabilities for proactively growing your own personal book of business by successfully using campaign offers, prospecting leads, service-to-sales conversations as well as leveraging centers of influence for referrals.
Bonus points if you:
Have a college degree or military equivalent strongly preferred
Are bilingual
Compensation Range:Minimum: $38,910.00 - Maximum: $90,090.00The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional informationUMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.Are you ready to be part of something more?You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [email protected] to let us know the nature of your request.If you are a California resident, please visit our Privacy Notice for California Job Candidates (https://p1.aprimocdn.net/umb/cdbf5f22-8f7a-43b9-bd03-b09f014a39c3/PrivacyNoticeforCaliforniaCandidatesOriginalfile.pdf) to understand how we collect and use your personal information when you apply for employment with UMB.Who we areWe are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.Learn more about UMB's vision (https://p1.aprimocdn.net/umb/8cf58ce2-e9d6-4621-b60a-b09f01638943/UMBTuceBookOriginalfile.pdf)Check out the road to a career at UMB