Description:Professionally, efficiently, and accurately, respond to HR inquiries across a breadth of functional areas. Responses must be made in a timely manner with a high level of customer service orientation in accordance with established Service Level Agreements (SLA’s). Topic areas span the spectrum of an employee’s life cycle including; resourcing and recruitment, Visa issuance and renewal (residence and business related), employee relations, reward, internal transfers/mobility, performance management, recognition (rewards/promotion), payroll, benefits and terminations.Escalate in-scope, complex cases to Tier 2 or subject matter experts (SME) with appropriate and complete documentation on work performed to date with follow-through until issue is adequately resolved.Role: Resolve complex issues regarding HR inquiries, and where possible, work with HRIS team to implement preventative solutions.Complete simple to complex special projects, as needed. Interact with internal (COEs, HR Field teams) to obtain needed information to manage work to completion.Support higher complexity/level transaction processing including organization changes, supervisory organization changes, job changes, international assignments, Train new HR Tier 1 People Services staff.Provide support and guidance to other members on the team.Provide advanced technical support through research, analysis, and resolution of customer issues.Ensure audit compliance through transaction processing and approval flows.Manage confidential data in a professional manner and according to HIPPA rules and MasterCard confidentiality requirements.Independently identify process improvements and participate in the implementation of improvements.With little supervision, modify, adapt, and develop new processes as appropriate to address specific issues related to transaction processing.Contribute information to build the AskHR knowledgebase and develop user-experience documentation (How To documents).Operate in partnership with HR teams and colleagues across all regions to ensure the effective delivery of HR support and HR systems related actions. A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed.Skills:Human resources, Administrative support, Customer service, service center, excel, teams, Microsoft Teams, Outlook, operations, vlookups, v lookups, pivot tables, workday, powerpoint, project management, immigrationAdditional Skills & Qualifications:Ability to manage multiple tasks simultaneously acquired through previous experience in related field. Strong problem solving and troubleshooting skillsBroad knowledge of HR concepts and terminologyStrong emphasis on customer serviceHigh level of accuracy and attention to detailWork effectively in dynamic, time-sensitive, high volume environmentCollaborative – team orientedProfessional demeanorAbility to work with minimal supervisionStrong time management and organizational skillsAbility to follow policies and proceduresResults-oriented, strong follow-through skillsExcellent communication skills, ability to explain processes and policies effectivelyExcellent MS Office Suite Skills: Excel, Word, and OutlookWorkday experience a plusWork Environment:Currently whole team works twice a week in office . Depending on phone shift; between 7:00-6:00 (either 7-4, 8-5 or 9-6) Team work is important, we work hard and also help each other out. We encourage questions and learning from team members. 3 days a week of 4-hour phone shifts, other than that, working in our case tool for responding to cases sent in from employees. we start with easier case types, then move onto the more difficult ones.Experience Level:Intermediate LevelAbout Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.