JOB DESCRIPTIONThe North America Claim Service Centers Enablement Trainers provide the training, content, processes, practices and tools needed to support multi-site Claims Centers throughout North America Claims.The goal of the Enablement Team is to provide a consistent learning experience and new hire onboarding to ensure process and technical variance is minimized and to ensure the employees are fully prepared and equipped once training is complete. The Enablement is a dedicated group of subject matter experts that manage all New Hire training in the Claim Centers. Enablement trainers are charged with training, coaching, and building the technical skills around claim handling, service awareness, and confidence for new hires to effectively service claims and elevate Chubb's brand. New hire Claim Center employees provisionally report to the Enablement trainers with dotted lines to their respective hiring supervisor. Additionally, the Enablement Team is also held accountable for follow up training for all Claim Center employees when new processes or procedures are released to ensure job responsibilities are performed consistently across all Centers and throughout the life cycle of the claim. An Enablement Team trainer is responsible for material creation, training facilitation, data analysis, and quality assurance.Responsibilities:
Work closely with VP of Employee Development to devise technical training programs according to organizational requirements and Chubb branding
Identify staff training and development needs
Produce training schedules, materials, and agendas
Determine course content according to requirements by function and discipline
Prepare training material when not already available (presentations, job aids, training guides)
Execute training sessions, in-person, virtual, webinar-based, etc., in groups or individually
Conduct on-site training
Provide shared supervision to new hires during first 90 - 120 days of employment, which includes:
Quality Assurance: conduct audits and review data analytics related to file handling to identify areas of opportunity
Monitoring and coaching employees to ensure superior customer experience
Supervision of new losses assigned to new hires while in training
Ensure consistent verbal and written communication throughout claim journey
Demonstrate effective issue resolution as evidenced by appropriate use of authority
Fairly and accurately manage claims to minimize lost economic value
Provide technical support and direction to staff
Adhere and train to best practices
Maintain favorable operational inventory/pending management
Maintain timely and effective task management
Provide feedback and performance coaching
Collaborate with Business Partners
Project management; execute and deliver on multiple tasks, trainings, and organizationalQUALIFICATIONSKnowledgeABOUT USChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veter n status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity