Vacancy caducado!
This role is hybrid onsite/remote and would require working part-time onsite in St. Louis, MO
Please email resumes to Shannon at JOB SUMMARY Serves as a liaison to the business community in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as an understanding of the organization's systems and capabilities. Educates on the direction of the business. Utilizes understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems.ESSENTIAL FUNCTIONS OF THE POSITION Actively and consistently support all efforts to simplify and enhance the customer experienceOversee the functions to gather, analyze, refine, validate, document and maintain complex business requirements for all opportunity to cash order flow activities for all lines of business (video, data, and voice) for residential and commercial services.Support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operationsEnsure complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologiesEnsure all defined business rules/policies are documented, implemented as designed. Ensure process enablers are working as designed (automated as well as manual). Ensure available technology is leveraged to the fullest extent. Redesign business process where applicable to leverage available or new technologiesOversee the translation of high level business requirements into functional specifications and then translated to technical specs for configuration and deployment. Develop and maintain library of functions specifications via Change Management processesFunction as the liaison between the business unit and the other supporting functional organizations (IT, OSS, Billing, 3rd Party suppliers, etc.) to properly interpret and deliver to the functional specifications. Ensure alignment between the business operational strategies and technical solutionsPerform other duties as requiredPREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to analyze and interpret data Ability to quickly identify business problems/opportunities Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to define key performance indicators / metrics Ability to document, prepare and present data-driven presentations Ability to make decisions and solve problems while working under pressure Ability to manage multiple projects at one time Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties Ability to supervise and motivate others Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.) Cross-functional management skills Knowledge of process and project management Knowledge of general accounting and billing proceduresEducation (level and type) Bachelor's degree in Business Administration or related field or equivalent experienceRelated Work Experience Number of Years Business Analysis experience 5 Telecommunications experience(preferred) 10EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .Vacancy caducado!