For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.As a Senior Business Operations Coordinator supporting the Optum Behavioral Health team you will be working with multiple psychologists and physicians and their seasoned administrative staff to ensure that peer reviews are scheduled, and psychological testing requests are routed and/or authorized within compliance turnaround time requirements. You'll enjoy the flexibility to telecommute from anywhere within the U.S. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as provide development for other roles you may be interested in.You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
Using the telephone, electronic calendar, and proprietary member databases to schedule clinical peer reviews for a centralized team of psychologist and physician reviewers
These tasks require a detail-oriented individual who is highly motivated and has the ability to work quickly and accurately in computer-based systems
You will engage with a variety of providers and their administrative staff via phone to schedule reviews that need to occur within strict time guidelines
This position requires fluency with translating one time zone to another when scheduling and tenacity to resolve issues related to requests and scheduling
A willingness to learn new systems and take on new tasks as requested by management is essential
Routing psychological testing requests and/or creating administrative authorizations in proprietary systems within compliance turnaround time requirements
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma/GED
2+ years of experience working in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Demonstrated ability to navigate a computer while on the phone
Demonstrated ability to multi-task, prioritize, and shift focus quickly without loss of attention to detail
Proven solid written and verbal communication skills
Proven solid customer service skills
Demonstrated ability to work independently while remaining accountable for meeting deadlines
Demonstrated ability to remain focused and productive each day, completing tasks that may be repetitive
Demonstrated ability to accurately work with scheduling across various time zones
Proficiency and comfort with computers, Windows systems, and Microsoft Office Suites, including the ability to learn new and complex computer system applications
Demonstrated ability to speaking, listening using a headset, sitting, use of hands/fingers across keyboard and mouse, and long periods working at a computer
Available to work 40 hours per week remotely and within standard business hours M-F 8am-4:30pm working in Central Standard time
Preferred Qualifications:
Proven experience working with insurance, specifically behavioral health benefits
Proven experience working as a telecommuter and learning new skills remotely
Proven knowledge of HIPAA requirements
Proven knowledge of state and federal peer review turn-around-time requirements and state sign-off requirements
Experience working with Salesforce
Proven proficiency with LINX, ICUE, and STAR
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyCalifornia, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The hourly range for this role is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission .Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment#RPO