Customer Service Representative (CSR)

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities:Manage large amounts of incoming callsMake large amounts of outbound callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationFollow up with customers on the quality of the service technician provided during their service call.Provide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersExtreme enthusiasm for the company and what it provides to their customers and employees!Skills:Proven customer support experience or experience as a client service representativeTrack record of over-achieving quotaSales SkillsStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeAdditional Compensation:Pay: $14.00 per hour + CSR Performance Bonus ProgramCommissions: 4% of sold service callsBonus: Up to $910 a monthAnticipated annual income: $24,440.00 plus commissionsCommunication method(s) used:EmailPhoneChatSchedule:Monday to Friday Day shiftRotating On Call Nights & WeekendsWork Remotely:NoMin Expected hours: 20 per weekBenefits:Flexible scheduleOn-the-job trainingExperience level:2 yearsShift:Day shiftRotating shiftWeekly day range:Monday to FridayRotating weekendsWeekends as neededWork setting:Call centerIn-personEducation:High school or equivalent (Required)Experience:call center: 2 years (Preferred)customer service: 2 years (Preferred)Ability to Relocate:Osage Beach, MO 65065: Relocate before starting work (Required)Work Location: In personPlease apply online with HONEST ABE'S HOME SERVICES at: https://honest-abes-home-services.gnahiring.com/job/825478/customer-service-representative-csr?s=cl