Company Description
Pella Products of Kansas City is a distributor of Pella® Windows and Doors located in Lenexa, KS. This role has the opportunity to be successful selling directly to homeowners in their home helping them with their window and door needs. With over 40 years of exclusive service in the Kansas City metro area, the Pella Products of Kansas City team has provided the tools for sales representatives to thrive.
Role Description
The Customer Engagement Rep role requires individuals to sell products that are provided by Pella KC and Pella Corporation as allowed by Pella KC. There may be products available from Pella Corp. or other companies that this position will not be able to sell because of management discretion. This position will sell directly to homeowners via Hatchify CRM Dashboard and phone calls.
Job Responsibilities
Follow up with and interact with previously run sales customers that have not purchased from Pella KC.
Manage a schedule effectively to ensure customer satisfaction from sale to order verification.
Work independently throughout the day with customer appointments, research ongoing projects through available tools like company cam, completing necessary administrative tasks and effectively calling upon previously met with customers.
Act with a strong sense of urgency to close sales – using our proven price negotiation methods.
Strong organizational skills to ensure all customer opportunities are followed up with as they come in.
Attend required sales meetings and team conference calls.
Acquire new customers through self-gen activities to meet growth objectives.
Solve problems and negotiate conflict.
Operate within company policies and procedures.
Perform positively within a goal-oriented environment.
Be responsive.
Maintain a team attitude.
Accept personal responsibility for performance.
Be an advocate of Pella Products of Kansas City, beyond the workplace.
Professionally and honestly represent products and services without making any false claims or warranties.
Provide accurate and correct information from Pella KC to consumers in regard to pricing, product instructions, contracts, quotations, and reports.
Provide all necessary paperwork and related follow-up information to ensure accurate and orderly installation of products to the customer within the confines of established company production and installation schedules.
Provide outstanding customer service.
Any additional duties that are assigned by management or company officers.
Qualifications
Salesforce Experience
Microsoft Excel Knowledge
Prior In-Home sales experience
Prior collections experience
Working in the construction sales industry
Willingness to learn window and door products
Excellent communication skills
Ability to work independently and as part of a team