Company Description
Pella Products of Kansas City is a distributor of Pella® Windows and Doors located in Lenexa, KS. This role has the opportunity to be successful selling directly to homeowners in their home helping them with their window and door needs. With over 40 years of exclusive service in the Kansas City metro area, the Pella Products of Kansas City team has provided the tools for sales representatives to thrive.
Role Description
The Showroom Coordinator is the first point of contact for visitors/customers of PPKC. They are the first point of contact and first impression of the company, greeting each guest as they walk in and helping them get to where they need to be in the showroom. The Showroom Coordinator is the first point of contact for visitors/customers of PPKC. They are the first point of contact and first impression of the company, greeting each guest as they walk in and helping them get to where they need to be in the showroom.
Job Responsibilities
Be an advocate of Pella Products of Kansas City, beyond the workplace
Greet and welcome visitors as soon as they arrive at the office. Gather information on visitors and rely to the appropriate person and/or office by following PPKC policy and procedures.
Answer, screen and forward incoming phone calls- provide basic and accurate information.
Ensure Showroom area is tidy and presentable, with all necessary stationery and material. Reports any damage or updates needed.
Track marketing materials and office supply inventory levels, placing orders when supplies are needed.
Provide accurate and correct information from Pella KC to consumers in regard to product instructions, contracts, quotations, and reports.
Learn Pella Product offering so that a professional product demonstration can be given and basic product questions can be answered.
Able to utilize various Pella software to increase customer experience and satisfaction.
Provide outstanding customer service to both internal and external customers.
Assists with the planning and preparations of Company events and meetings.
Operate within company policies and procedures.
Organize and schedule all incoming appointments for sales reps.
Maintain and update customer interactions using Salesforce (Hatchify experience is a plus)
Occasionally assist with trade shows in the area.
Any additional duties that are assigned by management or company officers.
Qualifications
Salesforce
Hatchify experience preferred
Excellent communication skills
Ability to work independently and as part of a team
Experience in home improvement or construction industry is a plus
Organizational skills
Willingness to learn window and door products