About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation RangeHourly: $18.00 - $18.00 (Amount based on relevant experience, skills, and competencies.)About This JobThe main purpose of this job is to support Lockbox Remittance Processing services. This includes providing expedited collection and processing of different types of payments and correspondence for our customers and electronic documentation.Essential Functions
Perform quality checks on outbound mail and conduct basic troubleshooting and escalation of system/department issues Operate and maintain high or low speed scanning equipment for duration of shift, with a high degree of accuracy and efficiency
Monitor systems and make workflow decisions driven by customer deposit, scanning, data entry, and transmission deadlines to meet deadlines and maintain service level agreements
Apply customer rules to perform desk related duties including credit card processing, pulling rejected work, labeling processed work and, responding to emails
Meet department production and quality goals by processing multiple accounts with accuracy and in compliance with processing procedures
Complete data entry item processing for scanned images, manual keying, and field validation of multiple accounts according to processing procedures
Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations
Cross-train and deliver results in other areas of the department as needed
Perform other duties as assigned
Work Schedule: Monday - Friday 7:30am-4:00pmKnowledge, Skills & Abilities Required
Ability to learn systems used within the department
Ability to ask questions, identify opportunities for improvement, offer solutions to more complex issues, then retain information and apply details and logic to future situations
Ability to understand customer instructions and follow department guidelines
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Moderate level proficiency with Microsoft Word, Excel, Teams, and Outlook
Manual dexterity and eye-hand coordination
Ability to lift and move mail trays weighing up to 15 pounds
Repetitive hand movement
Ability to stand for up to 8 hours may be required
Education & Experience
High school diploma or equivalent combination of education and experience required
2+ years of payment processing or related experience in production environmentrequired
For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is for the Remittance Processor III job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base hourly range is $18.00. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.Location: 811 Main St, Kansas City, Missouri 64105Time Type:Full time